Job Description

Lead the Drive. Deliver the Experience.

At Toyota of Tacoma, part of the Larson Automotive Group, we don’t just service vehicles—we deliver a world-class ownership experience. We’re looking for a high-performing Service Writer who thrives in a fast-paced environment, communicates with confidence, and takes pride in delivering exceptional customer care from write-up to follow-up.

If you’re organized, driven, and ready to grow your career with a brand known for quality and reliability, this is your opportunity.

Why You’ll Love Working With Us

• Career Growth Clear path to leadership roles including Service Drive Manager.
• Training & Development Ongoing Toyota and Larson training programs designed to elevate your performance.
• Salary - $61,000 - $91,000 annually
• Competitive Commission Structure: Rewarding pay structure with potential for growth.
  • 4.75% of RO parts and labor sales for CSI below zone.
  • 5.25% for CSI above zone.
  • 5.5% for CSI in the top 10% of the zone.
• Team Environment Work alongside a professional, high-performing team that supports each other and wins together.
• Stability & Reputation Represent one of the most trusted brands in the industry with a dealership group known for long-term success.

What We’re Looking For

• Customer-First Mindset You communicate clearly, build trust quickly, and deliver a seamless service experience.
• High-Level Multitasking You can manage multiple repair orders, timelines, and customer expectations without losing attention to detail.
• Driven & Accountable You take ownership of your work, follow through, and consistently perform at a high level.
• Growth-Oriented You’re motivated to learn, improve, and advance within the organization.

What You’ll Do

• Own the Customer Experience Greet customers, gather vehicle concerns, and set clear expectations from the start.
• Provide Accurate Estimates Build and explain repair recommendations, parts, and labor with confidence and transparency.
• Manage the Process Track repair progress, coordinate with technicians and parts, and ensure timely completion.
• Communicate Proactively Keep customers informed every step of the way—no surprises.
• Deliver Results Ensure every customer leaves confident in their service and eager to return.

Larson Automotive Benefits

• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Additional Coverage: Supplemental Life & AD&D, LTD, Accident, Hospital Indemnity, Pet Insurance
• Wellness Programs: Employee Assistance Program (EAP), KOFE financial wellness program
• Retirement: 401(k) with company match and multiple contribution options
• Time Off & Holidays: PTO accrual from day one plus paid holidays
• Employee Perks: Vehicle Purchase Program with exclusive pricing

At Larson, we believe everyone deserves to feel respected, valued, and included.
We’re committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supported—because that’s what family means to us.

Ready to Take Your Career to the Next Level? Apply today to join Toyota of Tacoma and become a valued part of our growing team! Join Larson Automotive Group and build a rewarding future with a team that invests in your success.

Requirements

• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.