Job Description

Automotive Service Manager / Shop Operations Leader – $104K–$150K+

Location: Saint James, Long Island, NY
Schedule: Full-Time
Compensation: $104,000 – $150,000+ annually
Base Salary (DEPENDING ON EXPERIENCE): $2,000–$2,300/week guaranteed + performance bonuses

Promotive is hiring an experienced Automotive Service Manager / Shop Operations Leader for a well-established independent automotive repair facility in Saint James, Long Island, NY. This is a rare leadership opportunity for a true automotive professional who can run the front of the shop, manage workflow, lead technicians, handle customers, and jump into the shop when needed.

This is not an entry-level advisor role. We’re looking for a high-level operator with strong automotive knowledge, leadership ability, and the confidence to run daily operations like an owner. If you thrive in a fast-paced, high-volume environment and know how to balance customer satisfaction, profitability, and production, this could be the career move you’ve been waiting for.

Key Responsibilities

• Lead daily shop operations in a high-volume independent repair facility
• Manage workflow, dispatching, and technician productivity
• Serve as the lead point of contact for customers and handle escalated concerns professionally
• Open and close the facility while maintaining operational accountability
• Sell automotive repair and maintenance services with integrity and professionalism
• Hold technicians accountable for productivity, quality, and process adherence
• Assist with diagnostics and repairs when necessary
• Monitor shop efficiency, gross profit, ARO, and overall performance metrics
• Utilize DVI systems and shop management software effectively
• Support hiring, onboarding, and employee development initiatives
• Help improve shop systems, workflow, and overall customer experience

Qualifications

• 5+ years of experience running or managing an automotive repair shop
• Strong background in automotive service, diagnostics, and repair operations
• Previous experience as a Service Manager, Shop Manager, Lead Advisor, Foreman, or A-Level Technician
• Proven ability to manage high-volume workflow and technician dispatching
• Strong sales, customer service, and conflict-resolution skills
• Experience with DVI platforms and shop management systems such as Tekmetric
• Understanding of gross profit management, workflow efficiency, and KPI tracking
• Ability to lead from the front and maintain accountability within the shop
• Professional appearance, communication skills, and leadership mentality
• Valid driver’s license with clean driving record

Compensation & Bonus Structure

Guaranteed Base Salary

• $2,000–$2,300 per week guaranteed (DEPENDING ON EXPERIENCE / SKILLS)
• Expected annual base salary of $104,000–$120,000+

Performance Bonuses

Additional monthly bonus opportunities tied to:

• Gross profit growth
• Customer satisfaction and retention
• Technician productivity and flagged hours
• Shop efficiency and workflow management
• ARO growth and comeback prevention

Bonus Potential Includes

• Monthly gross profit bonuses
• CSI / NPS customer satisfaction incentives
• Productivity and operations performance bonuses

Expected total compensation for top performers:
$104,000–$150,000+ annually

Benefits

• Medical contribution program
• Employer contribution toward healthcare expenses
• Paid holidays
• Long-term leadership opportunity
• Future growth and advancement potential
• Opportunity for future percentage ownership participation
• Stable, established independent shop environment
• Ability to help rebuild and shape company operations

Why This Opportunity Stands Out

• Established independent repair facility serving the community since 1971
• High-volume operation with strong growth potential
• Leadership role with real authority and influence
• Opportunity to build systems, culture, and operational structure
• Fast-paced environment for high-level automotive professionals
• Ownership-minded culture focused on long-term success
• Ability to lead both operationally and technically

Who Will Thrive Here

This role is ideal for someone who is:

• Highly motivated and operationally driven
• Strong in both sales and shop leadership
• Organized, professional, and process-oriented
• Comfortable managing people and production simultaneously
• Capable of solving problems independently
• Ready to lead a shop like it’s their own

Ready to lead from the front and build something great?
Apply today to connect with one of Long Island’s most established independent automotive repair facilities.