GreatWater 360 Auto Care

Automotive Service Manager - Keusch Auto - Portland, MI

GreatWater 360 Auto Care  •  Michigan (Onsite)  •  3 hours ago
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Job Description

Automotive Service Manager / Shop Manager (Operating Partner)

  • Keusch Auto - Portland, A GreatWater Garage
  • Shop Address: 1600 American Way, Portland, MI 48875
  • Shop Hours: M-F: 7AM-5:30PM EST
  • Bi-weekly Salary + Monthly & Quarterly Performance Opportunities

Lead a High-Performing Automotive Shop

We’re looking for an experienced Automotive Service Manager / Shop Manager to lead the daily operations of a professional automotive repair facility. If you're a leader who enjoys building teams, driving performance, and delivering excellent customer service, we’d love to meet you.

We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Operating Partners lead their teams, maintain our standards, and ensure customers receive honest, high-quality service.

What You'll Do:

As the Operating Partner, you will lead the overall success of the shop. Great leaders in this role believe no task is too small when it comes to supporting the team and serving customers.

  • Lead, coach, and develop the shop team
  • Manage daily shop operations and workflow
  • Maintain company standards, systems, and values
  • Sell repair and maintenance services using transparent communication
  • Monitor technician productivity and shop efficiency
  • Conduct hiring, onboarding, and training of team members
  • Perform employee coaching and performance reviews
  • Manage inventory, vendor relationships, and warranty administration
  • Monitor financial performance and shop profitability
  • Handle customer concerns and service recovery
  • Ensure shop safety and operational standards

What You Can Expect:

  • Competitive Salary PLUS Monthly & Quarterly Incentives
  • Paid training and skill development
  • Modern tools and equipment
  • Supportive team environment
  • Career advancement opportunities
  • Stable workflow and professional shop environment

Requirements

What We’re Looking For:

  • 2+ years automotive shop management experience
  • 1+ year sales experience or strong service sales ability
  • Strong leadership and team development skills
  • Experience managing technicians and service advisors
  • Ability to manage workflow, productivity, and shop performance
  • Comfortable reviewing financial reports and shop KPIs
  • Strong communication and problem-solving skills
  • High school diploma or GED required
  • Valid driver’s license with acceptable driving record

Supporting Employees Beyond the Work:

At GreatWater, we believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)

  • Front Loaded PTO + 6 paid holidays
  • Paid Parental Leave (1 week)
  • Teammate Discounts on services
  • 401(k) Match: 100% of first 3% + 50% of next 2%
  • Health, Dental & Vision Insurance
  • HSA Match up to $15 per paycheck
  • Company paid Life Insurance & AD&D ($25,000)
  • Employee Assistance Program (24/7, free)
  • Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
  • Training & Tuition Reimbursement, including ASE test fee reimbursement
  • LEARN to EARN Program: Technician pay growth tied to ASE certifications
GreatWater 360 Auto Care

About GreatWater 360 Auto Care

GreatWater 360 Auto Care is a network of local auto repair shops that share similar values and ways of doing business. We're founded on the belief that local auto repair shops have been, and will always be, the ideal model for the industry. We believe in the values that are ever-present in local shops. We believe that the local shop works harder than the others every day to provide the best customer experience and service. We are inspired by those who work at local shops, and their dedication to their communities and customers.

 

We believe in the local shop so much that we’ve set out to invest in sustaining and growing their presence in the automotive aftermarket space. Our calling is to support these shops, bringing them resources like upgraded equipment, technology, and training to allow them to compete in a crowded market. Our mission is to prove the local auto repair shop is still the driving force in the automotive aftermarket.

Our roots go back to 1984 with a single shop in Hudsonville, MI. Today we support over 140 local auto repair shops across eight states.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Grand Rapids, MI
Year Founded
2021
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