Job Description

The Company

Our client is a well-established General Motors dealership committed to delivering an exceptional customer experience through quality service, integrity, and teamwork. They are seeking an experienced Automotive Service Manager to lead a high-performing service department, drive profitability, and ensure outstanding customer satisfaction. This is an excellent opportunity for a motivated leader looking to grow with a reputable dealership.

The Position

Our client is seeking an experienced Automotive Service Manager to oversee the daily operations of a busy GM service department. The ideal candidate is a proven leader with strong fixed operations experience, a customer-first mindset, and a track record of increasing technician productivity, service revenue, and CSI scores.

Compensation & Benefits

• $140,000 – $180,000+ Total Compensation (Based on Experience & Performance)
• Performance-Based Bonus Program
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Discounts
• Career Advancement Opportunities

Responsibilities

• Oversee all daily operations of the dealership's service department.
• Lead, coach, and develop Service Advisors, Technicians, Shop Foremen, and support staff.
• Monitor technician productivity, efficiency, and proficiency to maximize profitability.
• Ensure exceptional customer service while maintaining high CSI scores.
• Manage service scheduling, workflow, and repair order completion.
• Review and monitor department financial performance, including gross profit, labor sales, and expense control.
• Ensure compliance with General Motors warranty policies and manufacturer standards.
• Resolve customer concerns promptly and professionally.
• Recruit, hire, train, and retain top service department talent.
• Work closely with the Parts Department to maintain efficient repair turnaround times.
• Maintain OSHA, EPA, and dealership safety standards.
• Analyze departmental KPIs and implement strategies to improve performance.
• Foster a positive, team-oriented culture focused on accountability and continuous improvement.

Requirements

• Previous Automotive Service Manager experience required.
• General Motors (Chevrolet, GMC, Buick, or Cadillac) dealership experience required.
• Experience managing a high-volume dealership service department preferred.
• Strong understanding of dealership fixed operations.
• Proven ability to increase profitability and technician productivity.
• Experience managing service advisors and technicians.
• Knowledge of warranty administration and manufacturer processes.
• Excellent leadership, communication, and conflict-resolution skills.
• Strong organizational and time-management abilities.
• Experience with dealership management software (Reynolds & Reynolds) preferred.
• Valid driver's license with an acceptable driving record.