Job Description

DARCARS Volvo of Fairfax is now hiring a Service Manager!

$180,000 – $250,000+ Annual Earning Potential (Based on Experience)

Volvo of Fairfax, part of the DARCARS Automotive Group, is seeking an experienced and results-driven Service Manager to lead our service operations and deliver the exceptional customer experience expected from a luxury automotive brand.

This is a high-impact leadership opportunity for a motivated service professional who thrives in a fast-paced environment, develops high-performing teams, and understands how to build a profitable, customer-focused service department.

If you are a hands-on leader with a passion for operational excellence, team development, and customer satisfaction, we want to hear from you.

What You'll Do

• Lead all fixed operations activities within the service department to maximize profitability, efficiency, and customer retention
• Drive performance through key service metrics, including:
  • Repair order growth
  • Technician productivity and efficiency
  • Sales per repair order
  • Warranty performance and comeback reduction
  • Customer satisfaction and retention
• Recruit, train, coach, and develop service advisors and technicians
• Create a positive, performance-driven culture focused on accountability and teamwork
• Resolve customer concerns professionally while maintaining the premium ownership experience Volvo customers expect
• Develop and execute strategies to achieve departmental goals and financial objectives
• Maintain budgets, expense controls, and operational standards
• Ensure compliance with all manufacturer, federal, state, and local requirements
• Foster strong collaboration between service, parts, and sales departments

Qualifications

• 4+ years of automotive service technical experience
• 5+ years of dealership service leadership experience as a Service Manager, Assistant Service Manager, or Senior Service Advisor
• Proven track record of increasing revenue, productivity, and customer satisfaction
• Strong leadership, coaching, and team-building skills
• Excellent communication, organizational, and problem-solving abilities
• Experience managing dealership service operations and performance metrics
• Luxury automotive experience preferred
• Body Shop experience is a plus

Why join DARCARS?

• $150,000 – $220,000+ earning potential
• Leadership role with significant operational responsibility
• Established customer base and strong market presence
• Support from one of the region's largest and most respected dealership groups
• Comprehensive medical, dental, and vision benefits
• 401(k) with company participation
• Employee discounts on vehicles, parts, and service
• Career growth opportunities throughout the DARCARS dealership network
• Opportunities to support local community initiatives
• Work with a globally recognized luxury brand known for safety, innovation, and customer loyalty

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.