Job Description

Farris Family of Dealerships is accepting applications for Future Service Manager Role Fulfilment.

Lead the shop. Own the results. Family-owned since 1929.

What We Offer

• Weekly Pay plus performance-based Commission pay plan
• Bonus structure tied to Performance Metrics
• Paid factory and OEM training
• Paid holidays and paid vacation
• Healthcare benefits
• 401(k) with company match
• Employee discounts
• Direct access to ownership and Fixed Operations leadership — no layers of corporate bureaucracy between you and the decisions that matter
• Long-term career path within a growing multi-store group

What the Job Looks Like Day to Day

• Manage daily service department operations including scheduling, workflow, and technician productivity
• Drive department performance across key metrics: labor sales, effective labor rate, hours per RO, and customer pay GP Through Expense control and Productivity/Process Management.
• Develop and coach service advisors on sales process, customer communication, and write-up quality
• Develop and coach Technicians on Multipoint inspection thoroughness, Quality of work Standards, Diagnostic Accountability and Proficiency.
• Monitor and improve CSI and online reputation in alignment with OEM standards
• Manage technician and service advisor staffing, productivity, and accountability alongside Fixed Operations leadership
• Coordinate with Parts on day to day operations, we operate as a Team with parts/service not as independent departments.
• Review daily and monthly financial performance; present results to ownership and Fixed Ops Director
• Ensure compliance with warranty policies and OEM procedures
• Maintain a clean, safe, and professional shop environment

What We're Looking For

• Minimum 3 years of service department management experience at a franchised dealership
• Proven track record of growing labor sales and improving department efficiency
• Strong working knowledge of service department financials and DMS reporting
• Experience developing advisors and holding teams accountable
• OEM brand experience preferred; Ford, Jeep, or Ram experience a plus
• Professional communicator with the ability to manage up and down effectively
• Able to handle Complex Customer resolution situations
• Solutions-oriented, data-driven, and calm under pressure

If you've worked your way up through a service department and HUNGRY for the next level in your career, or if you are a seasoned Service Manager with a proven Track Record of Acquiring and training talented service advisors and technicians in a medium Sized service department. Our Organization is designed for Employees to stay and become Family. We don't want to Hire Managers we want to RETIRE them. If your looking for a place to call home This is worth your time!

Farris Family Group of dealerships is Accepting applications for an experienced Service Manager for one of our East Tennessee locations. We are one of the oldest family-owned dealership groups in the country — operating since 1929 — and consistently recognized as a top-Performing service operation in the region. We don't hire managers to babysit. We hire leaders to build the vision, You are provided with the direction, the tools and training to perform but it is up to you to generate results, you are not micro-managed here.

This role has real authority, real accountability, and real earning potential. If you want a title without responsibility, this isn't it. If you want to run a department, grow a team, and be compensated for results, let's talk.

Only Motivated individuals need to apply, This position in our organization is not an office manager role, This is an active role. Daily Coaching, Training, and Accountability with your team is a MUST to maintain the Vision!

More than "Experience" we hire for Drive, Motivation and a Winners Mindset!

Confidential Inquiries Welcome!

If you are currently employed and want to explore this opportunity without putting your current position at risk, we will keep your inquiry completely confidential. We will not contact your employer without your explicit permission.

Reach out directly to Joe Metcalf, Fixed Operations Director, to schedule a confidential conversation.