Job Description

Automotive Service Manager- Holler Ford

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Holler Ford is adding to our Team resulting in an immediate need for a strong candidate to fill a Service Manager. This position is responsible for overseeing the Service Department and the department’s results.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Work in & on the service drive with service advisors & customers
• Maintain world class CSI
• Maintain high employee satisfaction
• Launch of Mobile and Commercial service
• Maintain high-quality service repairs and minimizes comebacks
• Hire, train, motivate service advisors, technicians, and staff; manage employee relations
• Administer monthly operating budget to attain sales, gross and net income targets for the service department.
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Ensure compliance with manufacturer warranty and policy procedures.
• Hold weekly service advisor meetings to review progress discuss issues maintain high morale.
• Handle customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information to customers.
• Stay abreast of competitive market pricing; develop dealership service pricing plan recommendations for General Management.
• Serves as liaison with factory representatives

Minimum Qualifications:

• 5+ years Ford Experience Required
• Valid driver’s license with acceptable driving record
• Pass background screening requirement
• Reliable transportation

Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Supervisory Responsibilities

• Supervise the Service Department

Job Type:

• Full-Time

Schedule:

• Ability to work a flexible schedule
• This is an exempt position.

Pay:

• Pay plan will be discussed during interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

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