Job Description

Title: Lead Service Manager / Shop Manager
Location: AAMCO Transmissions & Total Car Care – Lexington Park, MD
AAMCO Lexington Park is seeking an experienced Lead Service Manager / Shop Manager to take ownership of the front counter and drive shop performance. This role is ideal for a confident, decisive service professional who is comfortable selling major repairs, making pricing decisions, and leading daily operations.
This is a hands-on leadership role focused on sales execution, decision-making, and workflow control You will not be turning wrenches, but you must be comfortable owning repair recommendations and closing high-dollar jobs.

What You will Do

• Lead front counter operations and customer communication
• Sell and close major repairs, including transmission rebuilds and replacements
• Decide repair strategy (rebuild vs reman) in coordination with technicians
• Source parts and pricing by contacting vendors and suppliers
• Write and manage repair orders from estimate through payment
• Communicate clearly with technicians to keep work moving
• Handle customer objections and close with confidence
• Oversee daily workflow and support overall shop performance
• Train and support service advisors as needed

What We are Looking For

• 5+ years experience as a Lead Service Advisor, Service Manager, or Shop Manager
• Proven ability to sell high-dollar repairs ($4,000+ tickets)
• Strong decision-making skills and comfort owning recommendations
• Confident communicator who can explain repairs and pricing clearly
• Experience working with vendors and sourcing parts
• Automotive or transmission experience preferred, not required
• Sales-driven mindset with accountability for results
• Comfortable using basic computer tools such as email and simple tracking sheets to follow shop processes (training provided)

What We Are Not Looking For

• Entry-level advisors
• Purely mechanical roles
• Candidates uncomfortable discussing pricing or closing work

Schedule

• Monday through Friday, 7:30 AM – 5:30 PM
• No nights or weekends

Compensation

• Competitive hourly base plus commission on cash collected
• Performance bonuses tied to weekly results
• Compensation structured to reward strong sales performance and leadership

This is a key leadership role in a busy, locally owned AAMCO center with strong growth potential. The right candidate will have authority, responsibility, and the opportunity to significantly impact shop performance.