Job Description

Job Location: The Audi Exchange Kirkwood - Kirkwood, MO 63122
Salary Range: $150,000.00 - $250,000.00 Salary
Job Shift: DaySemersky Enterprises Inc DBA Audi Exchange Kirkwood is looking for a high performing Service Director to join our excellent team of professionals. Audi Exchange Kirkwood is a family owned and operated business and is one of the nation's top auto dealerships. We offer a high-end experience for our customers and put a focus on exceptional service in our newly renovated Dealership.
The role of the Service Director is the first point of contact for the Service Department is responsible for ensuring that all personnel are performing to the highest level of quality. S/He is responsible for ensuring that all processes and procedures are consistently and properly adhered to, while also ensuring that the service advisors are assisting customers as necessary, and technicians are producing the highest quality of work with the motto of “Fix it Right the First Time”. The Service Director will be responsible for ensuring accurate notation and logging of all service records with high attention to detail. The incumbent will possess the ability to understand various problems associated with the brand of vehicle as well as be able to communicate effectively with all parties involved.
What we offer you:
- Competitive salary range of $150,000-$250,000 per year (actual salary may vary from the displayed range based on experience and qualifications)
- State of the art building, newly constructed in 2024
- 401k and Roth retirement savings options
- Medical, Dental, Vision insurance
- Voluntary benefits such as short term disability, long term disability, accident insurance, critical illness, life insurance
- Paid time off and paid Holidays
- Supportive and engaged leadership
What you'll do for us
- Oversee and execute daily operations of the service department
- Hire, train, motivate, counsel/coach, and monitor the performance of technicians, advisors, and porters
- Provide exceptional customer service to patrons throughout the entire service lifecycle
- Manage labor rate and ensure performance metrics are met
- Drive departmental growth and profitability

QualificationsWhat you offer us:
- Experience as a service director in a high volume automotive dealership
- Experience with CDK
- Experience with Audi or VW brands
- Excellent customer service skills
- Technical aptitude
- ASE certifications and manufacturer training