MAP Automotive Group

Automotive Service BDC - Fox Toyota

MAP Automotive Group  •  Clinton, TN (Onsite)  •  3 days ago
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Job Description

Automotive Service BDC Agent

🕐 Full-Time | Immediate Hire

Fox Toyota is looking for a motivated, customer-focused Service BDC Agent to join our growing team! If you’re passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.

This is an hourly position, with monthly bonus opportunities available.

Responsibilities

  • Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
  • Schedule service appointments and follow up on missed or declined work.
  • Confirm appointments and ensure customers receive updates on vehicle status.
  • Maintain accurate customer information in the CRM.
  • Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
  • Collaborate with the service advisors and management team to maximize department efficiency and retention.

Qualifications

  • Prior BDC or customer service experience preferred (automotive experience a plus).
  • Strong communication and problem-solving skills.
  • Comfortable working with computers, phone systems, and CRM tools.
  • Positive attitude, reliable, and detail-oriented.
  • Ability to multitask in a busy environment.
  • Team player attitude
  • Prompt and courteous
  • Willing to submit to a pre-employment background check & drug screen

At MAP Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Long term job security
  • Saturday Lunches

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen
MAP Automotive Group

About MAP Automotive Group

At MAP Automotive, we truly believe that our people are the key to our success which is why we invest so heavily in them to ensure they have all the tools available to achieve the best results possible. Being more than a car dealership group, MAP Automotive stongly believes in community outreach and giving back to the community by being involved in a number of charitable organizations such as the UK Childrens Hospital, the MAP foundation & Toys for Tots.

We are a company that believes in our core values and we provide growth opportunity, continued training and options for advancement. We aim to provide a working environment that you will enjoy being part of, whilst performing at the highest level.

MAP Automotive operates 10 dealerships across four states, including three Lexus locations, four Toyota locations, two CDJR locations, a Kia store, three body shops, and a custom shop.

We strive to lead the industry by delivering a guest experience that is second to none. We achieve this by continually investing in the latest technology, products, and tools, while also prioritizing an exceptional in-store experience.

Industry
Automotive & Mobility
Company Size
11-50 employees
Headquarters
Lexington, Kentucky
Year Founded
Unknown
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