Big O Tires

Automotive Service Advisor/Writer

Big O Tires  •  $28/hr  •  Mountain View, CA (Onsite)  •  1 month ago
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Job Description

Benefits:

  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

BIG O TIRES Service Advisor & Customer Service Opportunities

Join Our Team at BIG O TIRES

BIG O TIRES has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven TEAM MEMBER candidates for our Service Centers.

Who Should Apply?

If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers’ automotive needs.

Essential Responsibilities

  • Greet customers promptly and courteously upon their arrival for vehicle service.
  • Listen attentively to customers’ vehicle concerns and service requests to accurately assess their needs.
  • Clearly explain recommended repair services, associated costs, and estimated timelines to customers.
  • Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity.
  • Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs.
  • Communicate effectively between customers and technicians to ensure a smooth workflow.
  • Follow up with customers after service to confirm satisfaction and address any additional concerns.
  • Handle customer complaints professionally and escalate issues to management when necessary.
  • Process service orders, billing, and payments in accordance with company policies.

Requirements

  • High school diploma or equivalent; additional technical training or certification is a plus.
  • Proven experience as a Service Advisor or in a customer-facing automotive role.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and manage time effectively.
  • Basic understanding of automotive systems and repair procedures.
  • Proficiency with computer systems and service management software.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Strong problem-solving skills and a customer-oriented attitude.
  • Valid driver’s license and reliable transportation.

What BIG O Offers

  • Excellent compensation based on proven experience, including a Commission Plan for Advisors.
  • Comprehensive Family Health, Vision, and Dental Insurance Plan; Commission and Spiff Program.
  • Five-day work week (Store operates six days a week).
  • Paid vacations and paid holidays.
  • Online training program.
  • 401K plan.
  • Employee referral program.
  • Uniforms provided.
  • Opportunities for advancement.


We provide tools, training, and resources to help you succeed. As an Equal Opportunity Employer, our benefits package includes excellent pay with incentives, health insurance (medical, dental, vision), paid vacation, uniforms, and an Employee Purchase Program.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
Compensation: $24.00 - $28.00 per hour


We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.

Big O Tires

About Big O Tires

The Big O Tires story begins back in 1962, just as America's new love affair with the automobile was hitting high gear. The market for replacement tires was exploding, and independent tire dealers found themselves struggling to compete in the face of low prices offered by major tire manufacturers'​ own company stores. Big O's founding fathers were a handful of progressive independent tire dealers who decided to band together to form a tire-buying cooperative so that they could secure volume pricing and keep their customers happy. Their concept worked. In the years that followed, The Big O Tires co-op evolved into a full-fledged franchise as it continued to find innovative ways to harness the power of the collective to benefit independent dealerships and their customers.

Almost a half-decade later, Big O Tires has become North America's largest retail tire franchisor, with over 400 independently-owned and operated locations, providing customers with a broad range of automotive services in addition to quality tires, wheels and accessories. Big O has become an industry role model admired for its innovative approach to franchising and unmatched customer loyalty ratings.

In 1996, Big O Tires joined forces with one of the largest and most respected tire marketers in the nation when it became part of TBC Corporation. Big O's reach was broadened again in 2005, when TBC Corporation was acquired by Sumitomo Corporation of America, the largest wholly-owned subsidiary of Tokyo-based Sumitomo, one of the world's leading traders of goods and services.

As Big O Tires continues to thrive and adapt to an ever-changing marketplace, it remains rooted in its humble beginnings as a proud collective of independent dealers committed to putting its customers first.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Palm Beach Gardens, FL
Year Founded
1962
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