Job Description

Automotive Service Advisor | $75K-$100K+ Potential | Monday-Friday

Location: Liverpool, NY

Schedule: Monday-Friday, 7:30 AM-5:00 PM

Pay Rate: $60,000-$70,000 per year, based on experience

Pay Type: Base salary plus sales bonuses

Pay Schedule: Weekly

Earning Potential: $75,000-$100,000+ annually with sales bonuses

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

Key Responsibilities

• Greet customers and provide a professional, positive service experience.
• Schedule appointments and create accurate repair orders based on customer concerns.
• Communicate customer concerns clearly to automotive technicians.
• Review technician findings and explain recommended repairs and maintenance in understandable terms.
• Prepare and present estimates, discuss repair costs, and obtain customer authorization.
• Keep customers informed about pricing, repair progress, delays, and vehicle completion.
• Coordinate with technicians and management to maintain an efficient workflow.
• Maintain accurate work orders, approvals, pricing, payments, and customer records, and follow up on deferred work and future service needs.

Qualifications

• Automotive Service Advisor, Service Writer, dealership, repair shop, tire store, parts, or related automotive experience is strongly preferred but not required.
• Candidates with strong customer service or sales experience may be considered without automotive experience.
• Strong communication, customer service, sales, phone, and organizational skills.
• Comfortable explaining repair costs and asking customers to authorize recommended services.
• Ability to manage multiple customers, vehicles, phone calls, and deadlines.
• Comfortable using computers and automotive shop-management software.
• Dependable and able to work the full Monday-Friday, 7:30 AM-5:00 PM schedule.

Compensation & Benefits

• Base salary of $60,000-$70,000 per year, based on experience.
• Sales bonus opportunities with stated total earning potential of $75,000-$100,000+ annually; actual earnings may vary and are not guaranteed.
• Weekly pay.
• Medical insurance available after a 30-day benefits waiting period; employer pays 25% of employee-only coverage, with family/dependent coverage available.
• Dental and vision insurance with a 25% employer contribution.
• HSA available with no employer contribution.
• PTO: one week after one year, two weeks after three years, and three weeks after five years; prior-job seniority may be considered when negotiating PTO.
• Six major paid holidays.
• Paid training and certifications, with 40 hours of training required annually.
• Life insurance.
• Holiday parties and social outings.

Why Work Here

This is an established, locally owned independent automotive repair facility that has served the Liverpool community since 1993. The approximately 6,000-square-foot shop has seven service bays, five full-time automotive technicians, and an experienced service team.

The shop services all makes and models and handles both retail and fleet work, giving the Service Advisor exposure to a broad range of customer and vehicle needs. The team emphasizes honest recommendations, transparent pricing, quality workmanship, customer education, and completing scheduled repairs efficiently whenever possible.

Apply today and complete your initial screening with Paige to connect with the shop and learn more about this Automotive Service Advisor opportunity in Liverpool, NY.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.