Job Description

Automotive Service Advisor | No Weekends | Up to $100K+

If you're the kind of person who can build trust quickly, explain repairs confidently, and turn customer concerns into long-term relationships, we want to talk to you.

Paul Campanella's Auto Centers is looking for an Automotive Service Advisor to join our award-winning team in Hockessin, DE. Whether you're an experienced Service Advisor or a customer-focused professional with automotive knowledge and a passion for helping people, this is an opportunity to build a rewarding career with a company that truly values its employees.

What We Offer

• Earn $60,000 - $100,000+ per year

• Base salary plus team-based commission plan

• Monday-Friday schedule (7:30 AM - 5:00 PM)

• No weekends ever

• Health, dental, and vision insurance

• 401(k) with company match

• Paid vacation, PTO, and holidays

• Ongoing training and career development

• Team-oriented culture with growth opportunities

• Work with all makes and models

• Modern shop technology including Tekmetric and Digital Vehicle Inspections (DVI)

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

Why Paul Campanella's Auto Centers?

At Paul Campanella's Auto Centers, we're more than just a repair shop. We've built a reputation for integrity, professionalism, and exceptional customer care. Our Service Advisors don't use pressure tactics—they educate customers, build trust, and help them make informed decisions about their vehicles.

You'll work alongside certified technicians, utilize industry-leading digital inspection technology, and be supported by a team that believes in doing the right thing for both customers and employees.

If you're looking for a place where your communication skills, emotional intelligence, and customer service abilities are valued, you'll fit right in.

What You'll Do

As the primary point of contact for customers, you'll play a critical role in delivering an outstanding service experience.

Responsibilities include:

• Greeting customers in person and over the phone

• Listening to customer concerns and documenting vehicle issues

• Creating repair orders and managing them from start to finish

• Reviewing Digital Vehicle Inspections (DVIs) with customers

• Explaining repair recommendations and maintenance needs

• Building repair estimates and securing approvals

• Ordering parts and coordinating with technicians

• Providing updates throughout the repair process

• Maintaining accurate service records

• Delivering exceptional customer service and follow-up

• Helping customers understand the health and safety of their vehicles

What We're Looking For

• Previous Service Advisor experience preferred

• Automotive industry experience highly preferred

• Open to candidates with strong customer service, retail sales, or automotive backgrounds

• Excellent communication and relationship-building skills

• Ability to explain technical information in a simple, customer-friendly way

• Strong organizational and multitasking abilities

• Comfortable using shop management software and digital tools

• Growth mindset and team-first attitude

• Valid driver's license with a clean driving record

The Ideal Candidate

You'll stand out if you:

• Have the emotional intelligence to adapt your communication style to different customers

• Focus on educating rather than selling

• Build trust through honesty and transparency

• Thrive in a fast-paced environment

• Take pride in delivering an exceptional customer experience

• Believe teamwork drives success

Schedule

• Full-Time

• Monday-Friday

• 7:30 AM - 5:00 PM

• Daily team meeting at 7:45 AM

• No weekends

Compensation

• $60,000 - $100,000+ annually

• Base salary

• Team-based commission program after 90 days

• Earnings tied to overall store performance and profitability

Location

Paul Campanella's Auto Center – Hockessin
Hockessin, DE 19707

Candidates should live within approximately 15 miles of the shop.

Ready to join a company where customers trust you, teammates support you, and your career can grow?

Apply today and complete the Paige interview to get priority consideration.