Job Description

A well-established, high-volume luxury automotive dealership in Fairfield County, Connecticut, is seeking an experienced, motivated, and customer-focused Automotive Service Advisor to join our growing Fixed Operations team.

We are looking for a results-driven professional who understands that exceptional customer service, strong communication, and sales performance go hand in hand.

This is an excellent opportunity for an experienced Service Advisor looking to advance their career in a professional, performance-driven environment with strong earning potential.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the service process.
• Provide accurate repair estimates and clearly explain recommended maintenance and repairs.
• Maintain consistent, proactive communication with customers regarding vehicle status, repair progress, and completion timelines.
• Identify maintenance and repair opportunities while providing honest, professional recommendations.
• Work closely with technicians, parts personnel, and management to ensure efficient workflow and timely vehicle delivery.
• Review repair orders for accuracy and ensure all work is properly documented.
• Follow up on declined services and customer recommendations.
• Maintain high levels of customer satisfaction and consistently achieve established CSI objectives.
• Meet or exceed departmental performance goals, including effective labor rate, hours per repair order, customer-pay sales, and customer communication standards.

Qualifications

• Minimum 2 years of automotive Service Advisor experience preferred.
• Luxury automotive dealership experience is a strong plus.
• Proven ability to generate sales while maintaining outstanding customer satisfaction.
• Strong communication, organization, and multitasking skills.
• Comfortable working in a fast-paced, high-volume service department.
• Experience with CDK or similar dealership management systems preferred.
• Professional appearance, positive attitude, and strong work ethic.
• Valid driver's license.

Compensation & Benefits

• Competitive weekly base salary.
• Uncapped commission opportunities based on individual gross profit performance.
• Additional performance bonuses tied to customer satisfaction and key performance indicators.
• Estimated annual earning potential of $90,000–$130,000+, depending on experience and results.
• Health insurance and employee benefits.
• Paid time off.
• 401(k) retirement plan.
• Career advancement opportunities.
• Supportive leadership team focused on accountability, employee development, and long-term success.

What We're Looking For

We are not simply looking for someone to write repair orders. We want a professional who takes ownership of their customers, communicates consistently, builds long-term relationships, and understands how to drive departmental profitability.

Successful candidates will be self-motivated, accountable, organized, and comfortable being measured against clear performance expectations.

If you are an experienced Automotive Service Advisor looking for a dealership where strong performance is recognized and rewarded, we encourage you to apply.

All applications will be handled confidentially.

We are an Equal Opportunity Employer and consider qualified applicants without regard to legally protected characteristics.