Job Description

Automotive Service Advisor / Service Writer

• Clutch Automotive - Mason
• Shop Address: 1140 S Mason Rd, Katy, TX 77450
• Shop Hours: Monday–Friday, 7:00 AM – 6:00 PM
• $55,000 - $75,000 per year (Base) + Bonuses

About Clutch Automotive

Join an amazing team that has a blast and works hard at the same time. Clutch is a growing family of auto repair shops based in Houston, TX, combining the warmth and integrity of a neighborhood shop with the innovation and precision of a modern service center. We’re passionate about people — our customers, our team, and our community. With multiple locations boasting 4.9-star Google ratings, we’re proud of the exceptional experiences we deliver every day.Our mission: "To be Clutch - Powered by our culture, we're building something great, alongside people we love, and helping each other grow."
Who We’re Looking ForWe’re searching for an Automotive Service Advisor with a proven track record of taking excellent care of both customers and teammates.If you’re the kind of person who thrives on building relationships, loves helping people make confident repair decisions, and consistently drives strong Average Repair Order (ARO) results — we want to talk to you.Excellent phone skills are essential — you’ll be the friendly, professional voice that gets customers in the door and keeps them coming back.

What You’ll Do

• Provide outstanding customer service and genuine hospitality.
• Build trust with customers through clear communication and education.
• Sell estimates and services with confidence and integrity.
• Support parts management and ensure smooth shop operations.
• Check in/out vehicles and perform quality control (QC) inspections.
• Assist with opening and closing procedures.
• Jump in wherever needed to support the team’s success.

What You’ll Need

• Proven experience as a Service Advisor in the automotive industry.
• A track record of high customer satisfaction and strong ARO performance
• Professional communication skills — in person, over the phone, and in writing.
• Comfort using cloud-based software and managing digital workflows.
• A valid driver’s license and ability to lift 30 lbs.

Why You’ll Love Working Here

• No weekends
• Competitive pay: $50,000 – $75,000 per year
• Professional development and career growth opportunities
• A positive, team-oriented environment where your contributions matter

Requirements

What We’re Looking For:

• 2+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Work Environment

• This role operates within a professional automotive repair shop environment and requires the ability to:
• Stand for extended periods
• Lift up to 50 pounds when needed
• Drive vehicles for testing or operational purposes
• Work in a fast-paced environment with customer interaction
• Use standard office equipment such as computers, phones, and shop software

Supporting Employees Beyond the Work:

We believe a rewarding career should come with support that goes beyond the shop floor. From strong health coverage and paid time off to training, career growth, and programs that invest in your future, our benefits are built to help you thrive at work and at home.

(Benefits begin the date of hire, except for 401k which begins on the 90th date of employment.)

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications