Job Description

Experienced Automotive Service Advisor

Neil Huffman Mazda • Subaru • Volkswagen

Neil Huffman Automotive Group has an immediate opening for an experienced Service Advisor at our Mazda, Subaru & Volkswagen location!

If you have automotive service experience, excellent customer service skills, and know how to keep a busy service drive moving, we want to talk to you.

Earning Potential: $70,000+ Annually

Walk-Ins Welcome!

What You'll Do

As a Service Advisor, you'll serve as the primary connection between our customers and service technicians, ensuring customers receive clear communication and an exceptional service experience from arrival through vehicle delivery.

Responsibilities include:

• Greet customers promptly and professionally
• Schedule service appointments and obtain necessary customer and vehicle information
• Listen to customer concerns and accurately document repair instructions
• Prepare repair orders and provide estimates for parts and labor
• Explain recommended maintenance and repairs, including costs and time requirements
• Obtain customer authorization for repairs and additional work
• Keep customers informed of repair progress and changes to estimates or completion times
• Coordinate with technicians and the service team to help ensure work is completed efficiently
• Answer customer questions regarding repairs, maintenance, and work in progress
• Review completed repairs and assist with vehicle delivery
• Maintain accurate and complete service documentation
• Maintain current service pricing guides, maintenance menus, and department forms
• Help achieve department performance and customer satisfaction goals
• Follow dealership policies and applicable federal, state, and local regulations

What We're Looking For

• Previous automotive Service Advisor experience strongly preferred
• High school diploma or equivalent
• General knowledge of automotive mechanical operations
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced service environment
• Strong organizational and follow-up skills
• Professional appearance and attitude
• ASE certification preferred

Why Neil Huffman?

In addition to $70,000+ annual earning potential, Neil Huffman Automotive Group offers a comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Short-Term Disability
• Paid Vacation

Ready for Your Next Opportunity?

If you're an experienced Service Advisor who knows how to take care of customers, communicate effectively, and thrive in a busy dealership environment, we'd love to meet you.

Apply today or stop by - walk-ins are welcome!

Neil Huffman Automotive Group is an Equal Opportunity Employer.