Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Ford of South Austin is part of the rapidly growing Group 1 Automotive organization, a leader in automotive retail sales and service. We are looking for customer-focused, motivated, and professional Automotive Service Advisors to join our high-performing Ford service team. As a Service Advisor, you will be the primary point of contact between our customers and service department. The ideal candidate is passionate about delivering an exceptional customer experience, building lasting relationships, and helping customers maintain their vehicles with confidence.
Competitive Salary + Commission Pay Plan
Medical, Dental, and Vision Insurance
Life and Disability Insurance
401(k) with Company Match
Paid Time Off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
Listen to customer concerns and accurately document vehicle service needs.
Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
Communicate repair recommendations, costs, and timelines clearly and effectively.
Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
Keep customers informed throughout the repair process.
Review completed work with customers and explain services performed.
Maintain strong customer relationships to encourage repeat and referral business.
Consistently meet or exceed customer satisfaction and sales performance goals.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.
Previous Automotive Service Advisor experience required.
Previous dealership experience is strongly preferred; Ford experience is a plus.
Excellent customer service, communication, and relationship-building skills.
Strong sales aptitude with the ability to recommend needed maintenance and repairs.
Positive attitude, professional appearance, and strong work ethic.
Ability to multitask and perform in a fast-paced environment.
Basic computer and technology skills.
Goal-oriented with a desire to achieve performance objectives.
High School Diploma or equivalent required.
Valid driver's license and acceptable driving record.
If you're looking for an opportunity to grow your career with a respected automotive retailer and a thriving Ford dealership, we'd love to meet you.
Apply today and become part of the Ford of South Austin and Group 1 Automotive team.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
We are a Houston-based, Fortune 300 automotive retailer. Since our initial public offering in October 1997, Group 1 has grown to become the third-largest dealership group in the United States and has expanded into the United Kingdom. The company achieved this success through a strategy that leverages management experience and emphasizes geographic and brand diversity, interrelated revenue streams, operational efficiencies, and the prudent deployment of capital.
Our Core Values:
Integrity – We conduct ourselves with the highest level of ethics both personally and professionally when we sell to and perform service for our customers without compromising our honesty.
Transparency – We promote open and honest communication between each other and our customers.
Professionalism – We set our standards high so that we can exceed expectations and strive for perfection in everything we do.
Teamwork – We put the interest of the group first, before our individual interests, as we know that success only comes when we work together.
