Job Description

GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS

Ford of Southwest Houston, part of the fast-growing Group 1 Automotive, an industry leader in automotive retail, is seeking a high-performing Automotive Service Advisor to join our team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. We’re looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.

*Must be available to work weekends

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property

Qualifications

• Minimum of 3 Years Service Advisor Experience Required
• Ford Service Advisor Experience Plus!
• CDK, XTIME and TSD experience preferred
• Product Knowledge
• Ability to identify the problem quickly
• Good knowledge of automobiles
• Effective analytical and communication skills
• Effective people skills
• Good reading, computer, and mathematics skills
• Leadership quality
• Ability to learn new technology and repair and service procedures and specifications
• Fluent in the English language
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Comprehensive Benefits Package:

• Salary Base Pay Plan, Plus Bonus's
• Service Advisor University – Paid for by Group1 Automotive
• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan

Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify