Job Description

Automotive Service Advisor / Service Writer - Austin's Automotive Specialists - S. Research - Austin, TX

• Shop Address: 8405 Research Blvd., Austin, TX, 78758
• Shop Hours: M-F 7:30 AM - 5:30 PM, Sat 8:00AM - 2:00PM CST
• $55,000 - $85,000 Yearly, Paid Hourly + Monthly Performance Opportunities

Quick Apply — takes less than 5 minutes

Confidential interviews available for currently employed candidates

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Help Customers Feel Confident About Their Vehicle Care

We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.

At GreatWater, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly.

If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.

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What You’ll Do:

As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team.

Key responsibilities include:

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Our team believes no task is too small when it comes to helping customers and supporting the shop.

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What We’re Looking For:

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

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Why Work With Us:

At GreatWater, we believe in honest service, quality workmanship, and taking care of people.

Our shops combine the close-knit culture of a neighborhood repair shop with the resources and support of a larger organization.

Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.

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What We Offer:

• Competitive hourly pay
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment

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Employee Benefits Highlights

Benefits begin the date of hire, except for 401(k) eligibility after 90 days

• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement

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Work Environment

This role operates within a professional automotive repair shop environment and requires the ability to:

• Stand for extended periods
• Lift up to 50 pounds when needed
• Drive vehicles for testing or operational purposes
• Work in a fast-paced environment with customer interaction
• Use standard office equipment such as computers, phones, and shop software

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Apply Today

If you’re ready to grow your automotive career with a team that values integrity, teamwork, and exceptional customer service, we’d love to meet you.

Apply today — it takes less than 5 minutes.

• Confidential interviews available for currently employed candidates