Job Description

Automotive Service Advisor

LEBANON FORD

770 Columbus Avenue, Lebanon, Ohio 45036

Great Customer Service. Strong Earning Potential. A Real Career.

Lebanon Ford has a rare opening for a Service Advisor in our busy service department.

This is not simply a position for someone who knows cars. We’re looking for someone who knows how to take care of people

Our Service Advisors listen, communicate clearly, solve problems, coordinate repairs, and make sure customers feel informed and valued throughout the entire service process.

Automotive experience is a plus—but not required. We can teach automotive. We are looking for the right person.

What You’ll Do

As a Service Advisor, you’ll be the primary point of contact between our customers and technicians.

• Welcome customers and listen carefully to their concerns

• Explain recommended maintenance and repairs clearly and professionally

• Prepare and manage repair orders

• Communicate pricing, timelines, and repair updates

• Handle warranty concerns and documentation

• Work closely with technicians to keep repairs moving efficiently

• Recommend appropriate repairs, maintenance, products, and services

• Help turn a potentially stressful vehicle repair into a smooth, professional experience

The Person We’re Looking For

Our dealership is busy, so successful Service Advisors need to move quickly without making the customer feel rushed.

• Friendly, approachable, and confident with customers

• Strong communicator and listener

• Organized, detail-oriented, dependable, and accountable

• Comfortable multi-tasking in a fast-paced environment

• Comfortable discussing pricing and recommended repairs

• Professional under pressure

• Coachable, team-oriented, and motivated to improve

• Someone who believes “that’s not my job” isn’t part of great customer service

We believe exceptional service comes from the small things— greeting someone quickly, keeping them informed, anticipating what they need, and following through on what you promised.

Qualifications

• Current or recent customer service experience

• Automotive experience helpful, but not required

• Strong communication, computer, and multi-tasking skills

• Ability to learn and use CDK daily

• High school diploma or equivalent; college is a plus

• Satisfactory employment references

• Ability to pass a background check

• Must be at least 18 years old

A Serious Career Opportunity

Service Advising is one of the unique careers where strong people skills, work ethic, and attention to detail can create substantial earning potential.

This position offers income opportunities not found in many other industries.

Strong performers can also continue developing and advancing throughout Lebanon Ford and Kenwood Dealer Group.

Benefits & Perks

• Excellent compensation plan in a busy service department with strong earning potential

• Supportive management and a positive, team-oriented work environment

• Medical, dental, and vision insurance

• Paid time off, paid holidays, employee retention bonus, and employer-paid life insurance

• 401(k) retirement plan

• Employee discounts on vehicle purchases, service, repairs, and maintenance

• Career development and advancement opportunities throughout Kenwood Dealer Group

Ready to Join Our Team?

If you enjoy helping people, communicate well, take pride in your work, and want a position where your performance can directly impact your career and income, we want to meet you.

Apply today through our quick and simple online application process.

Accelerate Your Career with Lebanon Ford

Bring the attitude. Bring the work ethic. Bring the desire to take care of people. We’ll help you build the rest.

Must be 18 or older. Equal Opportunity Employer.