Job Description

Service Advisor – Wellington City

Brendan Foot Supersite is an award-winning, family-owned and operated business, proudly celebrating over 50 years in the industry. Representing some of the world’s leading automotive brands, we offer a fast-paced, dynamic, and rewarding environment.

At Brendan Foot Supersite, service is at the heart of everything we do, and we're looking for a friendly, organised and customer-focused individual to join our Metro Service Centre in Wellington City.

You'll be part of a small, supportive team where everyone plays an important role in keeping the workshop running smoothly and delivering a great customer experience.

About the role

As a Service Advisor, you'll be the key link between our customers and our workshop, managing everything from service bookings and customer enquiries through to invoicing and vehicle handover.

Your responsibilities will include:

• Welcoming customers and providing a friendly, professional experience when they drop off and collect their vehicles
• Managing service enquiries, bookings and daily workshop administration
• Keeping customers informed on the progress of their vehicles, including explaining any additional work required
• Liaising closely with technicians to ensure work is completed efficiently and on time
• Coordinating with the Parts Department to ensure required parts are available
• Preparing and processing invoices accurately and efficiently
• Contributing to team targets, budgets and KPIs

About you

We're looking for someone who genuinely enjoys working with people, takes pride in delivering great service and can stay organised in a busy environment.

Ideally you’ll bring:

• Automotive industry experience, or a background in a busy customer-facing role with an administration component
• Confidence and a friendly, professional manner when dealing with customers face-to-face and over the phone
• Strong organisational skills and the ability to juggle multiple tasks without losing attention to detail
• Excellent communication and interpersonal skills
• A positive, proactive approach to problem-solving and customer service
• The ability to remain calm under pressure and adapt when priorities change
• Good computer skills and confidence learning new systems
• A team-focused attitude and willingness to pitch in wherever needed
• A full, clean driver's licence

What we offer

• The opportunity to build and grow your career within the automotive industry
• A friendly, supportive team environment
• Competitive remuneration, including an incentive scheme
• Ongoing training and development opportunities
• The stability of working for a successful, established, family-owned business

If this sounds like you, click Apply Now, or contact Paula at paulae@brendanfoot.co.nz for a confidential discussion.

Applications close 5pm Tuesday 10th November.

Applicants must be an NZ resident or hold an open work visa.