Job Description
Service Advisor – Baker Automotive Group Big Rapids
At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our service team in Big Rapids, MI is seeking a high-energy Service Advisor to join our high-performing team of service professionals. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Big Rapids team wants you!
What the right candidate brings to the table:
- You are familiar with the Service Advisor role and you know you have what it takes to be the best.
- Customers are your top priority. You know when they are happy, everything else falls into place.
- You are comfortable presenting and selling needed service and maintenance.
- You are energized by being in the starting lineup on a high-performing team.
Job Responsibilities:
- Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
- Learn your product to be a credible resource for your customers.
- Thoroughly assess customer needs and present the appropriate services.
- Champion the multi-point inspection process and review results with every customer.
- Organize and present estimates that make customers want to invest in their vehicles.
- Manage your book of business making sure vehicles get through the shop on schedule.
- Ensure customers stay informed with up-to-date progress and changes in status.
- Insist on keeping your paperwork organized and current.
- Understand and stay compliant with the manufacturer warranty and policy & procedures.
Skills & Qualifications:
- Experience in a Dealership service department or automotive repair shop.
- Experience with the CDK dealer management system is a bonus.
- A current valid driver’s license and insurability rating is required.
- High School Diploma or equivalent; College experience is a plus.
Benefits Include:
- Full-time position with base pay and performance bonus
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Employee discount program
