Job Description

Honda Santa Monica is seeking an experienced Service Advisor to join our team! We are looking for customer-focused professionals with at least two years of Service Advisor/Writer experience. While automotive dealership experience is preferred, we also welcome candidates with service advising/writing experience from automotive retail environments such as Jiffy Lube, AutoZone, Firestone, Pep Boys, Valvoline, or similar businesses.

If you excel at delivering exceptional customer service, effectively communicating repair recommendations, and creating a positive service experience, we'd love to hear from you.

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

Qualifications

• Required: Minimum of 2 years of experience as a Service Advisor/Writer, preferably in an automotive dealership environment.
• Strong customer service and communication skills with the ability to clearly explain recommended services and repair needs to customers.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record.

Compensation

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.