Job Description
Automotive Service Advisor
***Domestic brand experience preferred but not required.***
Put
your natural knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our dealership may
be your next career home. We need more than a Service Advisor; we need an
expert in the art and science of customer service—someone who is equally as
comfortable greeting customers as they are scheduling appointments and acting
as a liaison between our customers and our service techs.
Job
Responsibilities
-
Attitude
is everything—greet service department customers promptly and courteously
-
Listen
to each customer and clearly articulate repair needs to techs
-
Upsell
recommended/additional services using low-pressure, high-integrity methods
-
Provide
accurate estimates of repair/maintenance costs
-
Adherence
to dealership policy on customer vehicle care and operation
-
Follow
up on each repair and keep customers informed of progress
-
Sell
and manage extended warranties
-
Inspect
repair quality and ensure that all work is complete
-
Notify
customers when vehicles are ready for pick up
-
Review
and explain repairs and associated costs with customers
-
Handle
minor customer concerns and complaints
-
Keep
Service Manager informed of all problems and potential problems
-
Maintain
Customer Satisfaction Index (CSI) scores in accordance with dealership
standards
Requirements
-
Minimum of 3 years' experience required.
-
Domestic brand experience preferred.
Benefits
-
Compensation is based
on experience.
-
Great
benefits.
Our company maintains a
strong policy of equal employment opportunity for all
associates. We hire, train, promote and compensate
associates on the basis of personal and professional competence
and potential for advancement without regard for race, color,
religion, sex, national origin, age, marital status, disability
or citizenship, as well as other classifications protected by
applicable federal, state or local laws.
