Automotive Service Advisor

Put your natural
knack for pleasing people to work! If you can make customers feel
welcome and confident that their needs are being met, then our
dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of
customer service--someone who is equally as comfortable greeting
customers as they are scheduling appointments and acting as a
liaison between our customers and our service
techs.

Job
Responsibilities

• 
  Attitude is
  everything—greet service department customers promptly and
  courteously
• 
  Listen to each
  customer and clearly articulate repair needs to
  techs
• 
  Upsell
  recommended/additional services using low-pressure,
  high-integrity methods
• 
  Provide
  accurate estimates of repair/maintenance
  costs
• 
  Adherence to
  dealership policy on customer vehicle care and
  operation
• 
  Follow up on
  each repair and keep customers informed of
  progress
• 
  Sell and
  manage extended warranties
• 
  Inspect repair
  quality and ensure that all work is complete
• 
  Notify
  customers when vehicles are ready for pick
  up
• 
  Review and
  explain repairs and associated costs with
  customers
• 
  Handle minor
  customer concerns and complaints
• 
  Keep Service
  Manager informed of all problems and potential
  problems
• 
  Maintain
  Customer Satisfaction Index (CSI) scores in accordance
  with dealership standards

Requirements

• 
  Experience
  preferred but not required

Benefits

• 
  Compensation
  is based on experience and is competitive with the retail automotive market.
• 
  We offer great benefits.