Educational Resource Systems (ERS)

Automotive Service Advisor

Educational Resource Systems (ERS)  •  $50k - $100k/yr  •  Stroudsburg, PA (Onsite)  •  23 days ago
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Job Description

Abeloff Auto Group is seeking an enthusiastic and customer-focused Automotive Service Advisor to join our growing team. We are a family-owned dealership serving the Poconos for over 60 years, and our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy helping customers, and want long‑term career growth, we’d love to meet you.

Key Responsibilities

  • Serve as the primary point of contact between customers and the service department
  • Greet customers, assess vehicle concerns, and recommend appropriate repairs and maintenance
  • Prepare and explain repair estimates clearly and professionally
  • Verify coverage and obtain authorizations from insurance companies, factory warranties, and aftermarket warranties
  • Assign repair orders to technicians and monitor workflow
  • Keep customers informed throughout the service process and ensure satisfaction upon completion
  • Ensure all work meets dealership and customer expectations

Requirements

Qualifications

  • Ability to multi-task in a fast-paced environment while maintaining a friendly, professional demeanor
  • Strong customer service and communication skills (Face-to-face customer service experience preferred)
  • Excellent organization, administrative, and attention-to-detail skills
  • Automotive parts knowledge is a plus
  • Previous experience as an Automotive Service Advisor is a strong advantage
  • Valid driver’s license
  • Ability to pass a drug screening

Benefits

Compensation & Benefits

  • Earning potential: $50,000 – $100,000 annually (salary + bonus compensation plan)
  • Medical, dental, and life insurance starting the first of the month after hire
  • Short-term and long-term disability options
  • Additional life and accident insurance available
  • 401(k) with company match
  • Paid vacation and holidays
  • Always closed on Sundays
  • Full-time position with a flexible schedule and rotating Saturdays off
  • Comprehensive training program (hands-on and formal training)
  • Employee discounts on parts, labor, and vehicle purchases
Educational Resource Systems (ERS)

About Educational Resource Systems (ERS)

ERS is a leader in providing training, med comms, and consulting services to Life Science clients. Since 1994, we’ve supported 150+ product launches and delivered 4,100+ educational programs.

Teamwork and a commitment to excellence are central to everything we do. We stay ahead of where the market is going and proactively offer solutions to help our clients achieve ongoing market success.

Our SALES TRAINING DIVISION provides training and services for commercial, medical and market access teams. Our award-winning training solutions are meticulously planned and innovatively delivered to maximize the experience.

Our training curricula address 4 critical stages that underpin the training process:

- creating awareness

- building understanding

- demonstrating proficiency

- sustaining fluency after the product is launched

Our MED COMMS DIVISION blends medical communications, marketing, training and market access expertise to evaluate client opportunities, create interconnected strategies and execute innovative tactics to accelerate brand success.

We have curated a database of 700 key opinion leaders, 400 of whom represent community and academic oncology centers, and over 125 key decision makers representing payers, INDs, hospital systems and specialty care providers.

Our experienced team provides strategy, tactical, and implementation support throughout the product life cycle, from market opportunity analysis to launch readiness, brand management, launch excellence, and life cycle management.

With so much riding on new product launches, we have created the BLUEPRINT® framework to help functional teams deploy integrated pre- and launch tactics to rapidly move HCPs through the five stages of product adoption and shorten time to peak market share.

ERS provides a full suite of commercialization services and support for products from phase II through launch to full product maturation.

How can we help you? You can reach us at info_ers@educationalresource.com.

Industry
Chemicals & Materials
Company Size
11-50 employees
Headquarters
Red Bank
Year Founded
1994
Website
educationalresource.com
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