Job Description

The Automotive Service Advisor acts as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off to pick-up. This role involves assessing vehicle concerns, coordinating repairs with technicians, preparing detailed repair orders, and providing clear and professional communication to customers. The ideal candidate will have a strong understanding of automotive mechanics, excellent customer service skills, and the ability to efficiently coordinate service operations.

Principal Duties and Responsibilities:

• Greet and consult with customers to understand their vehicle concerns and service needs.
• Prepare and present detailed repair orders, including descriptions of issues, required repairs, estimated costs, and timelines.
• Coordinate with auto technicians to ensure repairs are completed accurately and efficiently.
• Clearly explain technical automotive information to customers in easy-to-understand terms.
• Follow up with customers to ensure satisfaction with services performed and to build long-term relationships.
• Address and resolve customer complaints professionally and proactively.
• Schedule service appointments and manage work order flow to optimize efficiency.
• Order necessary parts and ensure timely availability for repairs.
• Assist with billing procedures, process payments, and maintain accurate service records.
• Stay updated with the latest automotive technologies, best practices, and industry trends.
• Ensure a clean, organized, and customer-friendly service environment.

Requirements

• Previous experience in an automotive service advisor or similar role preferred.
• Basic knowledge of automotive mechanics and repair processes.
• Basic knowledge of automotive parts and supplies.
• Strong computer literacy, including proficiency with service management software.
• Excellent customer service and communication skills, with the ability to explain technical information clearly.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively with technicians, service managers, and other team members.
• High school diploma or equivalent; additional technical or business training is a plus.
• Valid USVI driver’s license and a clean driving record.