Job Description

Dealership:

L0764 DCH Ford of Eatontown

DCH Ford of Eatontown

Eatontown, New Jersey

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact—both in their store and across the company.

We are looking for an Experienced Automotive Sales Manager to lead, develop, and inspire our sales team at DCH Ford of Eatontown. This role is a key driver of performance, culture, and customer experience.

Key highlights about this location include:

• High-volume Ford dealership with a strong emphasis on used vehicle performance (2:1 used-to-new sales mix)
• Unique “Best Price Upfront Promise” eliminating traditional negotiation and enhancing customer trust
• Sales team compensated on customer satisfaction and volume—not commission—creating a collaborative, customer-first environment
• Fun, customer-centric culture focused on delivering a true “World Class Experience”

Why Join Our Team?

So why should you grow your career with Lithia & Driveway? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you'll find:

• Real opportunities for advancement across a national network

• Leadership development and training through our internal learning programs

• A high-performance culture that recognizes and rewards results

• The ability to influence store success and shape your team

What You'll Do

As an Automotive Sales Manager at Eatontown Ford, you will lead daily sales operations, driving both volume and profitability while ensuring an exceptional, transparent customer experience. You will coach and develop a team of Customer Experience Managers, ensuring full utilization of CRM tools, strong prospecting habits, and consistent execution of dealership processes. This role requires a hands-on leader who thrives on the showroom floor, builds high-performing teams, and takes ownership of results.

• Lead, coach, and motivate a team of Customer Experience Managers to achieve sales and customer satisfaction goals
• Drive daily sales activity to meet or exceed volume, gross profit, and F&I targets by committing the team to process and daily business development activities
• Maintain strong CRM discipline, ensuring consistent prospecting, follow-up, and task completion
• Support and desk deals, working directly with the team to structure and close transactions
• Drive used vehicle performance by aggressively managing online pricing competitiveness, executing precise trade evaluations, and tightly controlling reconditioning costs and turn times to maximize inventory ROI and profitability
• Stay actively engaged on the showroom floor to assist with customers and drive deal progression
• Ensure a seamless, transparent buying experience aligned with the dealership's “Best Price Upfront” model that includes customer follow up on every OTDB
• Monitor team performance and provide real-time coaching to improve productivity and results
• Maintain high CSI by quickly resolving customer concerns and supporting positive outcomes
• Stay current on Ford products, incentives, and market conditions to guide the team effectively
• Support inventory awareness and pricing accuracy, with a strong focus on used vehicle performance and by completing daily lot walks with the staff
• Foster a high-energy, team-oriented environment focused on delivering a “World Class Experience” in our one price environment
• All other duties as assigned by leadership

What You'll Bring

• 2–5+ years of automotive sales management experience; Ford or domestic brand experience preferred
• Strong track record of achieving sales volume targets, profitability goals, and maintaining high CSI
• Deep understanding of CRM-driven sales processes, including prospecting, activity management, and follow-up discipline
• Proficiency with tools such as Elead CRM, vAuto inventory management, and CDK DMS
• Hands-on leadership style with a strong presence on the showroom floor, leading by example
• Strong knowledge of Ford product lineup and ability to coach teams to success
• Used vehicle experience strongly preferred given high used-to-new sales mix
• Exceptional communication, negotiation, and team-building skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

$150,000 - $180,000/annually; This is a performance-based position that offers a base/draw/hourly offset with opportunities for commission and bonus incentives.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Access to the Lithia Learning Center
• Ongoing Professional Development & Opportunities for Growth
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Key Words: Desk Manager, Sales Director, GSM, General Sales, Used Car