Job Description

Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Hospitality | F&I | Sales Management | Veterans encouraged to apply | $80,000 - $150,000+ OTE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Mercedes-Benz of Palo Alto, we serve one of the most sophisticated luxury markets in the country. Our guests are discerning, financially astute, and loyal to people who deliver a premium experience with integrity. This hybrid role sits at the intersection of the sales floor and the finance office -- and the person who fills it will have significant influence over both the guest experience and the store's performance.

THE ROLE

This is a dual-function position for a proven automotive professional who is equally at home desking a deal on the floor and closing it in the finance office.

You'll support sales management responsibilities -- desking deals, coaching consultants, managing floor coverage -- while also handling F&I for your own transactions and assisting with F&I as needed. The scope varies day to day, and the right candidate is comfortable moving between both functions with confidence and composure.

WHAT YOU'LL DO

• Desk deals with accuracy, urgency, and integrity -- structuring transactions that work for the guest and the store

• Support and coach sales consultants on the floor -- helping them navigate guest conversations, close deals, and deliver a hospitality-first experience

• Guide guests through financing, leasing, and F&I product options with transparency and professionalism

• Present and sell F&I products -- including VSC, GAP, and maintenance -- through a disciplined menu-based process

• Ensure full compliance with all federal, state, and manufacturer regulations on every deal

• Maintain strong lender relationships and structure deals accurately to support clean, timely funding

• Partner with sales leadership to ensure seamless deal flow and a consistent guest experience from first contact through delivery

• Maintain rigorous CRM and DMS discipline -- deal documentation, follow-up records, and compliance paperwork completed accurately on every transaction

WHAT WE'RE LOOKING FOR

• 3+ years of automotive experience spanning both sales management and F&I -- proven performance in both functions required

• Mercedes-Benz or luxury brand experience strongly preferred -- comfort with high-net-worth clientele and a polished, professional presence

• Demonstrated F&I performance metrics -- PVR, VSC penetration, GAP penetration, and compliance record

• Confident at the desk -- able to work deals quickly and accurately without sacrificing the guest relationship

• Deep knowledge of menu selling, deal structure, and compliance standards (Reg Z, TILA, FCRA)

• Reynolds & Reynolds or CDK experience preferred

• Active state F&I license, or the ability to obtain one prior to start

• A hospitality mindset -- you lead every guest interaction with integrity, transparency, and genuine care

WHAT WE OFFER

• OTE of $80,000 - $150,000+ annually

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid Mercedes-Benz manufacturer and F&I product training

• Career growth -- strong performers in hybrid roles at Swickard grow into GSM, F&I Director, and multi-store leadership positions

• Employee vehicle purchase and service discounts

• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

WHY MERCEDES-BENZ OF PALO ALTO

• Mercedes-Benz of Palo Alto sits in the heart of Silicon Valley -- an affluent, brand-conscious market where guests arrive informed, expect excellence, and reward it with loyalty

• A hybrid role at a luxury store offers exposure across both sales and finance -- broadening your skill set and your long-term career options within Swickard

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• A store that runs with process, standards, and a hospitality-first culture -- so you can focus on performing rather than navigating chaos

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that respects your expertise, supports your performance, and invests in your long-term growth

Mercedes-Benz of Palo Alto offers a skilled automotive professional the rare combination of sales floor influence and finance office ownership -- in one of the most competitive and rewarding luxury markets in the country. Three years of experience across both functions is the foundation; this role is where you build on it.

Silicon Valley guests expect a finance and sales experience that reflects the vehicle they chose -- transparent, precise, and genuinely respectful of their time and intelligence.

If you're a proven performer in both sales and F&I who's ready to take on a high-impact role at a premium brand in one of California's premier markets -- we'd like to meet you.