About Dent Wizard
Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
Fixed Operations Coordinator Job Description
Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number ofworksitesandfacilitatesthe flowof customer vehicles through the repairprocess.
Essential Duties & Responsibilities
Leadership
Works with AM/DM/ROD/RVP toensure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Shares methods, aids, and techniques to enhance Technician performance
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Administrative
Delivers superior administrative services to customers and employees within establishedtimeframes
Leads the implementation of high-quality administrative and organizational processes
Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
Manages billing and invoicing
Develops andmaintainspositive and productive relationships with customers
Answers customer inquiries, resolves issues, communicates repair statuses,maintainssupply inventory, controls quality
Submits timesheets, responds to information requests,maintainsworklogsand provides updates on work-in-progress
Coordinates repair estimates
Performs ADAS Scans
Creates reports, responds to information requests
Completes general administrative activities including answering phones, fax, data entry, ordering supplies,etc
Reinforces Company expectationsregardingprofessionalismie customer service, quality, dress code
May act as direct supervisor in the absence of a Fixed Operations Manager
Maintains confidentiality
Other duties as assigned
Required Qualifications
Experience in an administrative support role
Ability to prioritize assignments from multiple managers
Proficiencywith iOS and Windows including MS Office (Word,ExcelandPowerPoint)
Credible and persuasive communication style
Self-motivated with the ability to complete assignments autonomously
Preferred Qualifications
Working knowledge of NetSuite and Adobe
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$25.00ph-$28.00/Hour
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.
Dent Wizard International, established in 1983, is North America’s largest provider of automotive reconditioning services. Services include paintless dent removal, minor paint and bumper repair, wheel repair, interior repair, windshield repair, detail services, appraisal & catastrophe support, and key origination & duplication. In addition, Dent Wizard offers vehicle protection products through Sonsio Vehicle Protection. Dent Wizard serves the automotive industry’s leading companies through a diverse mix of customer channels: dealers, auctions, rental, OEM, auto body shops and insurance companies. Dent Wizard is transforming the automotive reconditioning markets through its full-service solutions and unmatched scale and expertise. The company’s value proposition, track record of quality and service, sophisticated scalable infrastructure, best-in-class technicians and entrepreneurial management team are reasons Dent Wizard is the leading North American platform. A subsidiary of Dealer Tire LLC, St. Louis-based Dent Wizard operates throughout North America.
