Holler-Classic Automotive Group

Automotive Nighttime Service Supervisor/Advisor

Holler-Classic Automotive Group  •  Winter Park, FL (Onsite)  •  4 days ago
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Job Description

Automotive Nighttime Service Supervisor/Advisor- Holler Driver’s Mart

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

  • Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
  • Maintain high employee satisfaction
  • Dispatch work and manage shop workflow
  • Maintain high-quality service repairs and minimizes comebacks
  • Maintain and utilize reporting systems required by service manager and the manufacturer.
  • Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
  • Handle customer complaints immediately and according to dealership's guidelines.
  • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information to customers.

Minimum Qualifications:

  • Two to four years related experience and/or training; or equivalent combination of education and experience
  • Valid driver’s license with acceptable driving record
  • Acceptable background and drug screening
  • Reliable transportation

Benefits:

  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Health Insurance
  • Dental Insurance
  • Vison Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off After 6 months
  • Referral Program
  • Associate Discount Program

Supervisory Responsibilities

  • Supervise the Service Department

Job Type:

  • Full-Time

Schedule:

  • Overnight Hours
  • Monday-Thursday

Pay:

  • Pay Plan will be discussed during interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Holler-Classic Automotive Group

About Holler-Classic Automotive Group

Our Group's Motto "Never forget your customer - Never let your customer forget you!"​ comes straight from the mind and heart of the William E. "Bill"​ Holler, the first Mr. Holler to go into the automotive industry. Long before motivational speakers became fashionable, Bill Holler was an institution! Automotive News described him as a spellbinder, a table-pounder, an evangelist. But he didn't sell cars on personality alone. By understanding customer wants and needs, Bill was able to develop innovative programs to inspire dealers to establish new sales records.

Roger III, Chris and Jill Holler Rogers, Vice-Presidents of our automotive group are the great-grandchildren of the fabled Bill Holler. He founded the General Motors Dealers'​ Son School established to prepare dealers'​ offspring to inherit the family franchise and his son, grandson and great-grandchildren were all graduates. From 1929 when General Motors Chairman, C.S. Mott, hired Bill to be Vice President of GM and General Sales Manager of Chevrolet until his retirement in 1945, Bill Holler earned a distinguished reputation as a tireless listener to the dealer, implementing trend-setting innovations and establishing programs to teach the fundamentals of auto sales and quality service still in use today. A believer that a good sales person is critical to our economy, Bill elevated the standards of our profession. In sales literature and speeches he often pointed out that the commander who leads the troops in battle...the volunteer who raises funds for charity...the homeowner who gets the neighborhood involved in a community project...is doing a sales job.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Winter Park, FL
Year Founded
1938
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