Ken Garff Automotive Group

Automotive Mainline Service Advisor

Ken Garff Automotive Group  •  Ankeny, IA (Onsite)  •  10 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Dewey Dodge, a large and reputable Ken Garff Automotive Dealership, is currently looking for a talented Automotive Mainline Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Our culture and opportunities are unmatched, and we are looking for someone who wants to grow!

We have a friendly relationship building team who takes an unselfish approach to provide the best customer service. Dewey Ford is looking for someone who is motivated, patient, excited about a fast-paced environment, and someone who is focused on treating people RIGHT.

Check out a video from one of our service advisors here at Ken Garff: Meet Addie - Service Advisor at Audi Lehi

Why you’ll love working with us:

  • Competitive compensation package and 401k with company match
  • Wellness Time Off, plus holidays, plus a Personal Purpose Day
  • Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
  • Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
  • Year-end bonus program for ALL employees ( Garff Giveback)
  • Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Service Advisor:

  • Greet all customers promptly and professionally
  • Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
  • Provide customers with updates, estimates, and inspection results in a timely manner
  • Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
  • Review all completed work and recommendations and collect payments from customer
  • Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
  • Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

We are an Equal Opportunity Employer

(( We Hear You ))

Ken Garff Automotive Group

About Ken Garff Automotive Group

Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.

To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."​

Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.

Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.

Why Work for Ken Garff?

Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.

Benefits available to employees include:

• Competitive Compensation Package

• Medical , Dental and Vision

• 401K Plan with Company match

• Paid Time Off

• Holiday Pay

• Volunteer Time Off Program

• Year-end bonus program for all employees

• Personal Wellness Plan

• GarffCare Roadside Assistance Program

• Discounts on Parts and Service and More!

Ken Garff is an Equal Opportunity Employer

((We Hear You))

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
1932
Social Media