Job Description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

The Car Care Leadership Development program is designed to provide futureleaders withthe foundation and guidance tooperate, lead,and maximize a Car CareCenter. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned andcomprehended

Learn to lead and manage the following areas to ensureoptimalsuccess as a Facility Manager, Assistant Facility Manager,or Service Advisor:

• Lead andassistin the customer service and sales process,including but not limitedto:customer service, sales, writing and updating repair orders,anddigital vehicle inspections

• Overall operational, budgetary,and financial responsibilities and activities of the Car Care location (i.e.,payroll, expense control, shopefficiency)

• Review financial and sales performance reports and profit/loss statements; implement actionable solutionstoobtain performance results within key performance indicators

• Monitor andmaintaincompany inventory standards

• Optimizestaff performance by providing continuous training, coaching, feedback,and recognition

• Lead employees to meet expectations of productivity, quality, and customer service standards

• Document performance issuesin accordance withcompany policies and procedures

• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs

• Partner with Area/Regional Manager to recruit, interview, select,and hireanappropriate numberof staff to meet business needs

• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions,and termination decisions are handled and communicated correctly

• Maintain the highest level of customer service scores by handling customer complaintsimmediately, focusing on solutions,andassistingmembers/customers

• Actively looks for member/customer needs across all business lines; introduces members to other departments

• Champions safety and ensurestheCar Care branchisincompliancewithestablished safety guidelines

• Conduct investigationsforsafety incidents; identify withtheSafety Manager opportunities for correction or improvement

Total Compensation Overview: 

Leadership Developmentwill earn a competitive salary of $55,000 - $80,000annually with annual bonus potential based on performance. 

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

• Benefits include: 

• 401k Match 

• Medical 

• Dental 

• Vision 

• PTO 

• Paid Holidays 

• Tuition Reimbursement 

• Parental Leave

• Weekly Pay

• Closed on Sunday

• Five-day work week

Required Qualifications

Education

• High School diploma, GED,ortechnicalschool graduate, certification

• Mustpossessavalid driver’s license

Experience:

• Mechanical aptitude isrequired 

Knowledge and Skills:

• Knowledge of automotive and/or truck systems, tools,and technical resources and training to independently perform a varietyof usuallybasic repairs and maintenance of automobile and truck vehicles.

• Understand and consistentlydemonstratethe proper use of equipment and tools used in such repair and maintenance,as well asthe need tomaintaina clean, safe,and organized work area.

• Ability to consistently provide exceptional customer service and improve customer service scores. 

Preferred Qualifications

• G1-Auto Maintenance & Light Repair preferred

• State inspection certificate,where applicable

• AC 609 Certification

• At least 6 months of customer service and sales experience.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking,and normal physical mobility, including reaching, grabbing, lifting,and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must havetheirown toolsappropriate fortheir skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.