Job Description

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

Are you skilled in automotive glazing and looking for an opportunity to put your expertise to work out on the road? Join the AA as an Automotive Glazier & Calibration Technician, where you’ll deliver windscreen repairs, replacements, and ADAS recalibrations as part of our West or South based Mobile teams.

You'll support AA Members, business partners, and customers across Auckland — ensuring the highest standards of safety, workmanship, and customer care.

Key Responsibilities

In this mobile role, you’ll bring technical confidence and great customer service directly to where our customers need you most.

• Replace and repair windscreens to manufacturer standards

• Complete ADAS calibrations after replacements

• Remove trims, moulds, and scrap materials safely

• Deliver exceptional service to Members and business partners

• Maintain clean, well‑organised mobile equipment and tools

• Work closely with Operations Coordinators and Contact Centre teams

• Follow job processes from start to completion

• Manage customer feedback professionally

• Uphold AA health & safety procedures

• Support basic admin tasks and provide updates where needed

• Continue building your skills through ongoing learning

About You | Mōu

You’re a hands‑on technician who enjoys working independently, takes pride in quality work, and thrives in a role that gets you out and about each day. You’ll blend technical expertise with a friendly, customer‑focused approach.

You’ll bring:

• 3+ years’ experience in glazing or a similar technical role

• Strong knowledge of automotive systems and processes

• Great communication and customer service skills

• Ability to work confidently on your own

• Strong attention to detail and organisation

• Flexibility with hours and a reliable work ethic

• Good PC and mobile device literacy

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau

• A day off for your birthday

• Hybrid working arrangement

• Training available / career development

• Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you’re looking for a role where your technical skills make a real difference and you enjoy getting out on the road to help customers, we’d love to hear from you. Apply now and become part of a trusted team committed to keeping Kiwis moving safely every day.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.