Job Description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealer group and we are pretty darn proud of that.

Ken Garff Cheyenne is looking for an experienced Fixed Operations Director to lead the service departments at our three stores: Ford, Toyota and Hyundai, about 1,700 repair orders a month combined. Each store has a service manager who owns the department. What the campus does not have yet is one fixed operations leader above all three. The departments are profitable and growing. The opportunity is in the fundamentals that separate a good shop from a great one, and the person who closes that gap will be paid on the result.

Here's why you'll want to work here:

• Earnings of $240,000 to $340,000+ per year: base salary plus performance pay tied to campus results
• Great culture and real career growth with one of the largest family owned dealer groups
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!
• Cheyenne: Wyoming's capital, no state income tax, short commutes, 90 minutes to Denver International Airport, and the mountains an easy drive away

Here's what you'll be doing:

• Own the service results of all three dealerships: gross, net, the annual budgets and the monthly department reviews
• Lead, coach and develop the three Service Managers so each one runs their own department, presents their own numbers and hits their own documented monthly plan
• Drive shop performance at every store: effective labor rate, hours per repair order, technician efficiency, inspection completion, tires and commodities, and customer retention
• Keep Ford, Toyota and Hyundai customer survey scores at or above objective and handle escalated customer, employee and operational situations
• Serve as the primary liaison with Ford, Toyota and Hyundai factory representatives: warranty compliance, programs, training and certification
• Support the three Parts Departments in partnership with our Parts Director, so parts grows with service throughput
• Lead technician recruiting and retention, the apprentice pipeline, and shop safety and regulatory compliance at all three stores
• Other duties as assigned

Here's what you'll need:

• 7+ years leading dealership fixed operations, with at least 3 as a Service Director, Fixed Operations Director or multi-store Service Manager
• A proven record of growing customer pay gross, labor rate and technician productivity, and of building managers, with numbers you can show
• Fluency in a dealership financial statement: budgets, forecasts, variance and expense control
• Warranty and OEM program experience; Ford, Toyota or Hyundai background a plus
• A direct, respectful and calm leadership style; you address problems promptly and in person
• Advanced computer skills; DMS experience (Dealertrack, CDK or similar).
• A valid driver's license and a good driving record, per company standards; references upon request

We are an Equal Opportunity Employer

(( We Hear You ))

Additional Job Description

POSITION SUMMARY: The Fixed Operations Director is responsible for creating lifetime customers by delivering an unsurpassed service experience at Ken Garff Ford, Toyota and Hyundai of Cheyenne. Leads the three Service Managers and is accountable for the profitability, productivity, efficiency and customer satisfaction of all three service departments, and for supporting the three parts departments in partnership with the Parts Director. Reports to the General Manager.

DUTIES AND RESPONSIBILITIES: As listed above, plus: prepare and administer an annual operating budget for each service department; comply with federal, state and local regulations affecting service operations, such as hazardous waste disposal and OSHA right-to-know; maintain reporting systems required by general management and the manufacturers; attend Company and Management meetings; other duties as assigned.

MANAGEMENT RESPONSIBILITIES:

• Directly manage the three Service Managers and, through them, the service department staff at three dealerships.
• Carry out management responsibilities in accordance with the Company's policies and applicable laws including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

Company Values: Respect: we treat everyone with genuine care and concern. Intelligence: we're able to learn, grow and adapt. Greatness: we are consistently exceptional in our work and continually improve. Honesty: we keep our commitments, tell the complete truth and act with integrity. Teamwork: we understand the responsibilities of teamwork and are determined to pull our own weight.

EDUCATION and/or EXPERIENCE: High School diploma or equivalent, college degree preferred. 7+ years of progressive dealership fixed operations leadership, 3+ as a Service Director, Fixed Operations Director or multi-store Service Manager. Thorough knowledge of automobiles and repair work. Computer experience including a dealership management system. Valid driver's license with good driving record.

WORKING CONDITIONS:

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds and up to 25 pounds. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 100 pounds. The vision requirements include: close vision. While performing the duties of this job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock. The noise level in the environment is usually moderate to loud.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer