Job Description

The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities

• Greet and escort guests from their vehicles as you review their requests.
• Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
• Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
• Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
• Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
• Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
• Other duties as assigned by management.

Requirements

• Proven face-to-face customer service or sales experience.
• Ability to perform the responsibilities of the job.
• Able to stand for an extended period.
• Ability to bend, stoop, reach, crawl, and climb stairs.
• Ability to lift over 50 pounds.
• Comfortable working in an enclosed and/or semi-outdoor environment.
• Authorized to work in the US without sponsorship.

Qualifications:

• Valid Driver's License preferred.
• Excellent customer service and communication skills.
• Keen listening and reasoning skills to capture guests' product needs.
• Confident in overcoming objections and not afraid of rejection.
• An energetic and positive attitude that is welcoming to guests.
• Ability to work well in a team environment.
• Dedication to following safety policies and procedures.
• Willingness to undergo on the job training and a growth mindset.
• Ability to work in a fast-paced environment while multi-tasking.

Benefits:

• Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
• Employer Funded Basic Life & Accidental Death Dismemberment*
• Bonus structure for JLU Module completions within set timeframes.
• Employee discount on parts and services
• Additional benefits available:

*

• Dental Plan and/or Vision Plan*
• Life & Accidental Death Dismemberment and/or Accident*
• Short-Term and Long-Term Disability*
• Critical Illness and/or Cancer and/or Hospital Indemnity*
• Flexible Spending Account (FSA) and/or Dependent Care FSA*
• Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance

• Full-time employees only