Jiffy Lube International

Automotive Customer Service Advisor - 2731

Jiffy Lube International  •  Raleigh, NC (Onsite)  •  9 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
24
AI Success™

Job Description

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!

We are seeking dependable, growth‑minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast‑paced, team‑oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required.

The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

  • Greet customers, review service needs, and escort them from their vehicles
  • Explain promotions and available services
  • Provide unbiased recommendations based on manufacturer guidelines and technician findings
  • Communicate updates throughout the service process
  • Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
  • Ensure quality work, review completed services with customers, and encourage return visits
  • Perform other duties as assigned

Requirements

  • Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
  • Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
  • Comfortable working in enclosed or semi‑outdoor environments
  • Proven face‑to‑face customer service or sales experience

Qualifications

  • Excellent customer service and communication skills
  • Strong listening and reasoning abilities
  • Confident in overcoming objections
  • Positive and energetic attitude
  • Ability to succeed in a fast‑paced, team‑oriented environment
  • Commitment to safety procedures
  • Willingness to train and grow
  • Ability to multitask effectively

Benefits

  • Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine*
  • Employer‑funded basic life & AD&D*
  • Bonus structure for JLU training completion
  • Employee discounts on parts and services
  • Optional life, accident, disability, and critical illness plans*
  • FSA and Dependent Care FSA*
  • Employee assistance programs, will preparation, travel assistance

*Full‑time employees

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Jiffy Lube International

About Jiffy Lube International

Headquartered in Houston, Texas, Jiffy Lube International, Inc. has more than 2,000 franchised service centers across North America, serving over 20 million customers annually. As a leading provider of automotive preventive maintenance, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.

Now is a great time to join a proven industry leader by becoming a Jiffy Lube franchise owner.

As a Jiffy Lube Service Center Owner, you would be associated with a strong brand with over 35 years of success. With instant name recognition, the collective knowledge of hundreds of other owners, and the support of a national brand, you’ll have the tools you need at your disposal — letting not just your customers Leave Worry Behind®, but you as well.

To learn more about franchise opportunities with Jiffy Lube, please contact us at 1-800-327-9532 or visit our website at https://franchise.jiffylube.com/.

Industry
Automotive & Mobility
Company Size
1,001-5,000 employees
Headquarters
Houston, TX
Year Founded
1979
Social Media