Open Road Auto Group

Automotive BDC Appointment Coordinator

Open Road Auto Group  •  $50k - $110k/yr  •  Edison, NJ (Onsite)  •  21 hours ago
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Job Description

Automotive BDC Appointment Coordinator

Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now

Drive Customer Connections. Build Relationships. Grow Your Career.

Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast-paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.

As a BDC Appointment Coordinator, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.

Responsibilities

  • Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
  • Schedule and confirm sales and service appointments.
  • Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
  • Build rapport and provide exceptional customer service with every interaction.
  • Accurately document all customer communications in the dealership CRM.
  • Coordinate with the sales and service teams to ensure a seamless customer experience.
  • Meet daily, weekly, and monthly appointment and performance goals.
  • Maintain a positive, professional, and customer-first attitude.

Qualifications

  • Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
  • Outstanding communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Comfortable using computers, CRM software, and Microsoft Office.
  • Positive attitude with a desire to learn and succeed.
  • Ability to work evenings and Saturdays as scheduled.

Why Join Open Road Automotive Group?

  • Competitive hourly pay plus performance bonuses
  • Comprehensive medical, dental, and vision benefits
  • Paid vacation and holidays
  • 401(k) with company match
  • Paid training and ongoing career development
  • Employee vehicle purchase program
  • Opportunities for advancement within one of the region's leading automotive groups
  • Professional, supportive, and team-oriented work environment

If you're passionate about delivering outstanding customer service and helping customers begin their automotive journey, apply today and become part of the Open Road Automotive Group team!

Open Road Auto Group

About Open Road Auto Group

Open road is the Tri State's largest new and pre-owned vehicle retailer specializing in the nations top automotive brands for the New York-New Jersey Metropolitan Area. Our customers have come to expect a "Five-Star Customer Service Experience"​ for each and every new or pre-owned Open Road vehicle they are looking to lease, purchase, or service.

With over 40 years of automotive experience, our mission is to be the premier automobile retailer in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers, and, in doing so, we strive to develop a highly motivated, world-class workforce that is committed to satisfying their needs.

It is this customer-centric approach, along with our commitment to excellence, that has earned Open Road the ranking of the 15th largest automotive group in the nation by the Automotive News.

Open Road currently owns and operates over twenty five (25) automotive facilities including eighteen (18) dealerships throughout the New York-New Jersey metropolitan area representing Acura, Audi, BMW, Cadillac, Chevrolet, Honda, Mazda, Mercedes-Benz, MINI, Smart, Subaru and Volkswagen.

Open Road's success is the result of many years of hard work, exceptional products, state-of-the-art facilities, professional and award-winning sales teams, and first-class attention to customer service.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Bridgewater, New Jersey
Year Founded
Unknown
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