Job Description

Automotive Assistant Service Manager
$75,000–$115,000+ | No Weekends | Leadership Opportunity

Location: Farmingdale, NY
Company: TLC Auto & Truck Repair Center
Schedule: Full-Time | On-Site

If you know how to control workflow, lead people, build trust with customers, and keep a shop operating at a high level — this is the opportunity for you.

TLC Auto & Truck Repair Center is growing, and we’re looking for an experienced Assistant Service Manager who can help lead the front of the shop, drive performance, and create an exceptional customer experience.

This is not a passive role. We need someone who can take ownership, hold standards, communicate clearly, and help push the business forward every day.

If you’re highly organized, comfortable making decisions, confident with customers, and understand modern automotive operations, we want to talk to you.

What Makes This Opportunity Different

• No weekends
• High-volume, growth-focused operation
• Leadership role with real influence on shop performance
• Strong compensation with advancement opportunity
• Modern systems and technology-driven processes
• Performance-focused culture where results are rewarded
• Stable, professional environment with strong leadership

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview.

Candidates who complete the Paige interview get priority consideration.

What You’ll Be Responsible For

• Deliver a professional, high-trust customer experience from start to finish
• Assist in leading Service Advisors and holding the team accountable to performance standards
• Manage workflow, scheduling, and repair order progression
• Write and manage repair orders when needed
• Communicate estimates, repair needs, and timelines clearly and confidently
• Work closely with technicians to ensure proper diagnostics and repair quality
• Help maximize productivity, efficiency, and overall shop performance
• Monitor KPIs including ARO, ELR, CSI, GP, productivity, and closing ratio
• Handle escalated customer situations professionally and effectively
• Drive customer retention, online reviews, and referral growth
• Identify ethical upsell opportunities through maintenance planning and vehicle needs
• Support pricing strategies, service packages, and operational improvements
• Maintain a clean, organized, process-driven service department
• Help ensure proper equipment, training, and operational standards are maintained

What We’re Looking For

• Previous experience as a Service Advisor or Assistant Service Manager in automotive repair
• Strong leadership mentality and accountability mindset
• Ability to multitask in a fast-paced environment without losing attention to detail
• Excellent communication and customer service skills
• Strong understanding of automotive service operations and KPIs
• Comfortable using modern shop software, AI tools, and technology-driven systems
• Organized, dependable, and results-oriented
• Fleet and diesel experience is a major plus
• Ability to work collaboratively with technicians, advisors, and leadership

Qualifications

• Automotive service advising or management experience required
• Strong customer service and conflict resolution abilities
• Experience with scheduling, workflow management, and repair order handling
• Proficiency with shop management software and computer systems
• Strong organizational and time-management skills
• High school diploma or equivalent required
• Additional automotive or management certifications are a plus

Compensation & Benefits

Pay: $75,000–$115,000+ per year

Benefits Include:

• 401(k)
• Health Insurance
• Paid Time Off
• Career Growth Opportunity
• Stable Full-Time Schedule
• No Weekends

If you’re ready to step into a leadership role where your performance, organization, and ability to lead actually matter — apply today.