Job Description

Job Location Crossroads Nissan of Wake Forest - Wake Forest, NC 27587 Position Type Full Time

The Assistant BDC Manager plays a key role in managing the dealership’s online sales process, customer communications, and digital lead management. This position ensures all internet leads are handled promptly, professionally, and in a way that maximizes conversion opportunities while maintaining a strong customer experience.

• Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.

• Ensure timely follow-up on all leads using CRM tools and dealership communication systems.

• Track and report lead response times, follow-up effectiveness, and conversion rates.

• Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.

• Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.

• Maintain a high level of professionalism and customer service throughout the online sales process.

• Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.

Qualifications

We Provide:

• Flexible scheduling options
• Paid time off
• Competitive benefits package (to include medical, dental, vision, disability, life insurance)
• Competitive pay plans
• Immediate on-the-job training with department leads
• Family oriented company, always closed on Sundays