Job Description

About Us

Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. Dueck is grounded in three founding principles: Selection, Value and Trust, and these continue to be values that are instilled in all of our employees. We are a family-owned and operated company that has a long-standing commitment to supporting the community. Among our four dealership locations in the Greater Vancouver Area—Dueck on Marine, Dueck Downtown, Dueck Richmond, and Dueck ISUZU—we currently employ over 400 hard-working and dedicated individuals. We welcome you to join our growing and energetic team!

Careers with Dueck Offer:

• Inclusive and supportive company culture and safe work environment
• Highly competitive compensation plans based on experience and performance
• Extended Health and Dental Plan benefits
• Continuous training & professional development with advancement opportunities

Position Summary

The Administrative Receptionist is a customer service individual responsible for managing our front desk operations by performing various administrative tasks and duties. The primary responsibility is to operate our switchboard phone system. The Receptionist is a key role within the organization as he or she is the first point of contact for customers entering or calling the dealership. The Receptionist works with all areas of the business to ensure that customers have an exceptional experience.

Key Responsibilities

• Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
• Efficiently answer and redirect phone calls to the appropriate department or employee by actively listening to customer inquiries
• Answer general inquiries by providing relevant and accurate information to customers both on the phone and in person
• Receive and process payments, as well as record receipts for services and sales departments
• Collect, sort and distribute daily mail, messages, and courier deliveries in a timely manner
• Track walk-in traffic and provide leads to the sales team when appropriate
• Manage information and resources by accurately updating corporate databases

Technical Skills & Requirements

• 2 years of customer service experience and previous experience as a receptionist or an administrative assistant
• Strong proficiency and experience using Microsoft Office applications (Word, Excel, Outlook, PowerPoint) in order to develop and maintain various documents, spreadsheets, and databases
• Previous experience operating a switchboard is an asset

Logistical Requirements

• Location: Dueck Downtown (888 Terminal Ave, Vancouver, British Columbia)
• Schedule: Full-time, Monday to Friday: 8:00 AM to 4:30 PM
• Professional attire required (business casual dress code)

Join our Team

There is no time like the present—we encourage all qualified candidates to apply by submitting a cover letter and resume. We thank you in advance for your application. Only those considered for the position will be contacted for an interview.

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