Manufacturers are the backbone of innovation—powering industries, improving lives, and keeping the world moving forward. That’s where Flexware Innovation comes in. Behind every great product is a complex web of machines, technology, data, and people working together to make it happen. Flexware partners with manufacturers to guide their strategy and execute the solutions that bring it to life.Founded in 1996, Flexware’s teams of talented advisors and engineers leverage technology across industrial controls, manufacturing systems integration, software development, data engineering and management, and the ever-evolving landscape of emerging technologies.Flexware is made up of problem-solvers, builders, and collaborators who care deeply about doing work that matters. We roll up our sleeves, dive into the details, and create solutions that stand the test of time, because our customers count on us to keep production moving.Today, Flexware is growing with fresh momentum and purpose. We’re investing in innovation, in our people, and in a culture where you can do your best work while living a balanced, meaningful life
The Automation Support Engineer is responsible for supporting client production facilities across operational layers. The Automation Support Engineer must be able to support and maintain PLC platforms such as ControlLogix, Siemens, Mitsubishi and others. This role requires the ability to manage regular interruptions to support emergent client needs. The qualified candidate should thrive on a varied day-to-day work experience across Flexware’s industry verticals and service lines. Ability to work cross-functionally across all levels of Flexware’s service lines is critical to success in this role. Deep technical capability at all levels is not required, but basic understanding and ability to determine the root cause of the issue is required. The position will require exceptional intrapersonal, communication, team, and networking skills to ensure long-term success. Successful candidates will operate autonomously, with a sense of urgency, work with senior technical staff when necessary, follow ethical practices and put Flexware Innovation values at the center of all activities. Here are some of the technologies and responsibilities that you will be responsible for: Support client production facilities including:
Support, maintain, and deploy PLC-based control systems, including (but not limited to) ControlLogix and Siemens processors; perform updates, diagnostics, and on-site commissioning support as needed
Support, maintain, and deploy HMI/SCADA applications, including (but not limited to) FactoryTalk View ME/SE, Wonderware InTouch, Ignition, and others; troubleshoot runtime issues and implement enhancements
Support, maintain, and commission VFDs, including (but not limited to) PowerFlex, Schneider, ABB, and others; tune parameters, resolve faults, and verify performance
Troubleshoot and support industrial networking components and communications (EtherNet/IP, ControlNet, DeviceNet); isolate connectivity issues and restore service
Provide operational support for automation and controls solutions including programming changes, simulation/testing support, start-up assistance, and post go-live stabilization; prioritize reliability, uptime, and safe operation
Create and maintain functional documentation to support ongoing operations (control narratives/schemes, alarms, HMI behavior, reports, and related support runbooks)
Calibrate, troubleshoot, test, repair, and continuously improve sensing, measurement, and actuation devices to maintain accuracy and equipment performance
**Please note that we are not interviewing candidates that require sponsorship now or in the future**
Bachelor’s degree in Engineering, and/or equivalent work experience.
1 – 2 years’ experience in manufacturing technologies preferred
Solid English verbal and written communication skills.
Up to 30-40% travel may be required
Manufacturers are the backbone of innovation. Your work powers industries, improves lives, and keeps the world moving forward. But behind every great product is a complex web of machines, technology, data, and people - all working together to make it happen.
When systems don’t connect, efficiency suffers, bottlenecks form, and progress stalls. Instead of driving innovation, you’re stuck fighting with technology that should be working for you. That’s why Flexware Innovation, a Hitachi Group Company, exists - to ensure nothing stands in the way of your impact.
We bridge the gap between automation, enterprise systems, and real-time data, making sure everything runs as one - from the shop floor to the top floor. And when challenges arise, we roll up our sleeves, dig into the details, and solve the problems, so your production never skips a beat.
Because when your systems work, your team can focus on what truly matters: getting the best product out the door, on time, every time. And knowing we help make that happen? That’s what drives us every day.
