The Automation Support Analyst is responsible for analyzing and optimizing automation solutions that enhance business process efficiency and accuracy. This role requires a deep understanding of automation platforms, data analysis, and AI technologies. The analyst will collaborate with cross-functional teams to support AI model development, automation workflows, and troubleshooting technical issues. This position also involves monitoring system performance, optimizing processes, and ensuring seamless operation on UiPath cloud-based and on-premises environments.
• Automation Analysis and Support: Analyze and support the deployment of automation processes and AI-driven solutions to improve operational efficiency.• System Monitoring and Optimization: Monitor the performance of automation systems, identify potential issues or bottlenecks, and work with development teams to optimize platforms for scalability and performance.• Technical Troubleshooting: Serve as the first line of support for technical issues and escalate more complex issues as needed.• Documentation and Reporting: Maintain and update technical documentation, including Process Definition Documents (PDDs) and Solution Design Documents (SDDs). Ensure adherence to coding standards and best practices.• Collaboration: Work closely with cross-functional teams, including development, operations, and infrastructure, to stabilize, enhance, or resolve automation solutions.• Performance Metrics: Adhere to key performance indicators (KPIs) such as Mean Time to Repair (MTTR), Service Level Agreements (SLAs), and metrics for incident and problem management to ensure optimal system performance.• Continuous Improvement: Stay up to date with emerging AI and automation technologies and recommend improvements and best practices for implementation.
• English – Spanish Language (Oral and writing B2+ or above).• 1-3 years of experience in automation, AI, or a related field.• Bachelor’s degree in Computer Science, Engineering, or a related field is desirable. Equivalent working experience will be considered.• Proficiency in automation platforms such as UiPath and MS Power Automate.• Experience with server administration (Windows and Linux) and cloud platforms like AWS or Azure.• Proficient in data analysis and reporting tools, including MS Power BI.• Experience with SQL Server, Oracle, or similar database systems.• Basic development experience in .Net, Python, Node.js, T-SQL, HTML, or similar technologies.• UiPath Certified Professional Advanced RPA Developer (UiARD) Certification is highly desirable. Additional certifications in cloud platforms (AWS, Azure) are desirable.
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment, and have invested in tools to continue to have better visualization of the pulse of our organization.
Now part of Grant Thornton US, Auxis is a leading consulting and tech-enabled nearshore outsourcing pioneer focused on helping organizations achieve a competitive edge through innovative processes, leading technologies, and world-class shared services. Fortune 1000 and upper-middle-market organizations have relied on Auxis’ customized solutions since 1997 to obtain real benefits and ROI from their transformation programs.
Recognized as a top outsourcing company globally by respected research firms, Auxis delivers comprehensive solutions to modernize and scale business operations across Finance, IT, Cybersecurity, HR, Customer Service, and specialized industry functions. Its nearshore delivery platform is supported by award-winning Digital Transformation capabilities spanning Intelligent Automation & RPA, AI, Agentic, Analytics, and Cloud.
Auxis is a subsidiary of Grant Thornton, the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC, the U.S. member firms of Grant Thornton International Ltd. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.
