Job Description

Automation Service Engineers – All Levels (I, II, Senior)

Locations: New Berlin, WI or Wrightstown, WI

Build, Support, and Optimize Industrial Automation Systems

We are hiring Automation Service Engineers at all experience levels to support and expand our growing industrial automation service organization. Whether you are early in your automation career or a seasoned controls expert, this is an opportunity to work hands-on with cutting-edge systems while supporting manufacturers across diverse industries.

Our Automation Service Engineers partner directly with customers to troubleshoot, program, commission, and optimize automation and control systems—keeping critical operations running safely, efficiently, and reliably.

WHAT YOU’LL DO (Scope Varies by Level)

Automation Service & Troubleshooting

• Diagnose and resolve issues in industrial automation and control systems
• Modify, enhance, and support PLC, HMI, and related control platforms
• Perform system upgrades, preventative maintenance, and on-site service calls
• Support equipment start-ups, commissioning, and operational improvements

Customer & Team Collaboration

• Serve as a trusted technical resource for customers on-site
• Communicate clearly with customers regarding service progress, issues, and solutions
• Collaborate with internal engineering, project, and field teams
• Build long-term customer relationships through responsiveness and technical excellence

Documentation & Continuous Improvement

• Complete accurate service reports, programming documentation, and recommendations
• Identify opportunities for system improvements and value-added solutions
• Stay current with evolving automation technologies and industry best practices

Safety First

• Proactively identify and eliminate hazards before and during service work
• Follow all safety procedures and promote a zero-incident culture
• Participate in required safety training and continuous safety improvement efforts

LEVEL-SPECIFIC EXPECTATIONS

Engineer I – Automation Service

• Entry to early-career role focused on hands-on service and technical skill development
• Troubleshoot and modify existing automation systems with team support
• Ideal for candidates with technical training or field experience in electrical or automation work

Engineer II – Automation Service

• Independent contributor capable of designing, programming, and supporting automation systems
• Perform advanced troubleshooting and system modifications
• Support project scoping, estimates, and mentor junior engineers

Senior Engineer – Automation Service

• Technical leader with deep controls and automation expertise
• Lead complex troubleshooting, system design, and customer engagements
• Mentor engineers, support business development, and guide technical standards

WHAT WE’RE LOOKING FOR

Required

• High School Diploma or equivalent
• Strong safety mindset and personal integrity
• Willingness to travel to customer sites
• Excellent communication and customer service skills

Preferred (Varies by Level)

• Technical degree or vocational training in automation, electrical, or related field
• Experience with PLCs, HMIs, VFDs, motor controls, sensors, and industrial networks
• Familiarity with platforms such as Allen-Bradley, Siemens, or similar
• Ability to read electrical and mechanical drawings
• Experience in manufacturing, material handling, processing, or logistics environments

WHY JOIN US?

• Work on diverse, real-world automation challenges
• Clear career paths from Engineer I through Senior Engineer
• Strong emphasis on safety, integrity, and servant leadership
• Collaborative, field-driven engineering culture

Qualifications

Pieper Automation serves as a turnkey automation controls partner to companies that are in need of innovative solutions, strategies & support and is a full solution & services provider for industrial design and integration of machines and systems, including process development and improvement, new equipment design and machine enhancement to help our customers compete successfully in today’s highly competitive global environment. We are a leader in providing complete Industrial automation solutions to manufacturers throughout North America. This includes small, mid-size and Fortune 100 companies in virtually every industry. We pride ourselves in our unique ability to provide control, mechanical and process engineering, along with custom assembly machine manufacturing and panel building, allowing us to deliver your solution seamlessly – from one supplier. This allows us to deliver the best value to your company through efficiencies in both cost and time management. With thousands of successfully completed projects in our portfolio, we provide an unprecedented breadth of expertise, service, and experience to meet all your needs.