Job Description

Responsible for customers' development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers’ satisfaction. Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio.

RESPONSIBILITY

Impact on Business

• Pro-active sales responsibility for development of a predefined customer portfolio
• Establish and maintain excellent customer relationships.
• Consultative selling of products through regular virtual visits, utilizing video/telephone or emails, to enrich turnover/market share.
• Is primarily responsible for achieving the previously agreed targets, turnover, profitable growth and TCO elements for the customer.
• Build trust and develop in-depth understanding of customer’s profile, applications, needs, and requirements.
• Assess of customer needs and presents the features and benefits of product/service offerings to existing/new customers.
• Develop necessary levels of knowledge regarding decision makers and requirement of focus customers.
• Achieve milestone targets with customers.
• Ensures that the customer data are correct and kept up to date in the information systems used by Festo.
• Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business.
• Provides reports on all relevant activities and developments relating to its customer groups.
• Creates of an overall action plan to ensure achievement of targets.
• Develop proactive action plans on the defined KPIs and targets, in consultation with his/ her direct manager.
• Live Team Selling by pulling in required resources to win additional business.
• Development of competitive advantage with focus on process efficiency and customer benefits.
• Perform any assigned tasks from time to time.

Innovation and Change

• Development of competitive advantage with focus on process efficiency and customer benefits.
• Identify and verify future trends of customers and secure the transfer of information to the company.
• Support the market development through identification of additional business opportunities.

Communication with internal and/or external Customers, Suppliers as well as Third Parties

• Act with customers and identifies key decision makers and influencers on customer side
• Represent the brand at the point of customer contact
• Maintains personal and written contacts with customers and prospects
• Negotiates contracts for relevant customers
• Internal communication (Sales Team, Technical Service, Service Hub) for general coordination of interdepartmental issues and about customer needs

QUALIFICATION & REQUIREMENTS:

• Bachelor's degree or higher in Automation, Electrical, Mechatronics Engineering.
• Minimum 5 years in sales with industrial automation or relevant business.
• Good English communication
• Good in computer skills such as Microsoft office, internal Sales platforms.
• Strong performance and problem-solving orientation.
• Openness and Flexibility.
• Customer orientated and analytically strong.
• Ability to work under pressure.
• Pro-Active attitude.
• Able to work independently and in a team.
• Highly organized, even in a scale-up environment.
• Result-driven and self-motivated.
• Entrepreneurial spirit.
• Strong negotiation and communication skills.
• Engineering/Technical products background and/or first sales experience.
• Experience in direct handling of customers, ideal in a virtual/digital environment.
• Ideally experiences in pneumatic/electrical product industry.
• Have an own car & driving license.

Country: Vietnam (VN)

Location: Ho Chi Minh

Company: Festo Co. Ltd.