Job Description

The Automation Team works closely with Product, Engineering, Algorithms, Operations, and other departments to strategically drive moderation automation and AI initiatives and maximize impact and ensure goal attainment. We are seeking a talented, highly-organized, and self-motivated Program Manager to oversee the end-to-end management of our automation initiatives. This role will be critical in formulating and implementing operational processes to support automation launches, conducting deep-dive analyses into moderation cases to identify optimization opportunities, and rolling out new tools to maximize productivity and enhance moderation quality.

Responsibilities:

- Develop and manage operational roadmaps for automation initiatives, and coordinate execution across cross-functional teams (Product, Engineering, Algorithms, Operations).

- Perform data analysis on model performance (leakage and overkill cases) to provide feedback and continuously improve the accuracy of moderation execution.

- Define program objectives, scope, and success criteria in collaboration with stakeholders to pilot and scale AI/ML tools designed to assist human moderation.

- Establish robust monitoring mechanisms for AI tools, leveraging user feedback and performance metrics to derive strategic insights that inform process renovation and guide prompt enhancements for optimal AI tool adoption.

- Maintain clear communication channels with stakeholders to provide regular updates on program status, milestones, and key performance indicators (KPIs).

- Accurately assess the urgency of issues and escalate them (internally and/or externally) as appropriate.