Job Description

Job Location: UPPER MARLBORO, MD 20774
Salary Range: $65,000.00 - $75,000.00 Salary/yearDCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Automation Operations Specialist is responsible for the daily operations, maintenance, and continuous improvement of client storefronts, order automation processes, and fulfillment systems. This role serves as a key bridge between clients and cross-functional teams, ensuring accurate data flow and efficient order processing.
In this role, you’ll manage automation workflows, storefront configurations, and order and inventory coordination while supporting reporting, billing, and system enhancements. This role requires strong independent judgment to prioritize work, solve problems, and drive solutions across teams.
If you’re motivated to solve complex challenges and build better processes, apply today!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Support, monitor, and troubleshoot automation workflows that move data and orders between storefronts, order management, and fulfillment systems; escalate complex issues as needed.
- Collaborate with systems and automation leads to build, refine, and enhance automation processes and new automation initiatives.
- Own the daily operation, maintenance, and configuration of client storefronts, including active, low-usage, and archived sites.
- Configure, update, and maintain storefront products, users, inventory, pricing, and features to ensure accurate ordering, previewing, routing, and fulfillment.
- Serve as the primary operational point of contact for client inquiries related to storefronts, special orders, inventory, fulfillment requirements, and automation-supported ordering.
- Address client issues and participate in client scoping discussions that require customized solutions, non-standard workflows, or storefront and automation expertise.
- Collaborate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to support client-specific solutions and ensure orders are accurately routed, produced, and delivered.
- Identify gaps in processes, documentation, or system behavior and proactively recommend improvements.
- Support project-based initiatives, including storefront upgrades, feature implementations, and automation expansion.
- Participate in ongoing training and skill development related to storefront platforms, systems, and automation tools.
QUALIFICATIONS
- 2-4 years’ experience supporting client-facing operational roles involving storefronts, order management, fulfillment, or e-commerce systems.
- Experience with billing processes, reporting, and reconciliation is preferred.
- Experience with automation, workflow tools, or systems integration is preferred.
- May be required to complete and pass Public Trust Security Clearance.
ESSENTIAL ABILITIES
- Strong Organizational Skills
- Initiative and Independence
- Self-Motivation
- Customer/Client Focus
- Attention to Detail
- Time management
- Written and Oral Communication Skills
- Presentation Skills
- Ability to Motivate and Influence
- Problem Solving/Analytical Skills
- Technical Skills
- Results Driven
- Multi-Tasking and Prioritizing Skills
- Collaboration and Teamwork
- Flexibility & Adaptability
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 10 lbs
- Hand dexterity and strength
- Flexibility in work hours may be required

WORK ENVIRONMENT
This position operates in an office setting and may have access to the production floor.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud.
Equal Employment Opportunity & At-Will EmploymentDCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status, or any other considerations made unlawful by Federal, State, or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.