Job Description

About the Role
Accenture is on a mission to revolutionize managed services through intelligent automation and operational excellence. As an Automation Lead, you will play a pivotal role in defining automation strategies, building and leading a high-performing team, and delivering impactful solutions for clients. This role combines management, engineering, and innovation to drive efficiency, scalability, and measurable client value.

Key Responsibilities

• Develop and implement the automation strategy for managed services operations.
• Design and oversee scalable automation platforms to enhance service delivery.
• Identify and prioritize high-impact automation opportunities for clients and internal operations.
• Lead and mentor a team of automation engineers, fostering a culture of technical excellence.
• Establish technical standards for quality, performance, and security in automation solutions.
• Integrate observability, monitoring, and AI-driven enhancements into managed services.
• Collaborate with delivery and client teams to ensure seamless and impactful automation deployments.
• Stay updated on emerging trends in automation and AI technologies to drive innovation.
• Provide training and support to team members on automation tools and methodologies.

• Experience
  • 5+ years of experience in automation or related fields, with a focus on delivering solutions for managed service operations (e.g., infrastructure operations, incident handling, operational efficiency improvements).
  • 2+ years of experience in technical management, including mentoring team members and guiding best practices.
• Technical Expertise
  • Knowledge in scripting languages such as Python, PowerShell, and Bash for automation operations management.
  • Solid understanding of microservices architecture and cloud platforms (AWS, Azure, or GCP).
  • Experience automating cloud operations and implementing workflow orchestration tools (e.g., n8n) and configuration management tools (e.g., Ansible).
  • Familiarity with security best practices and observability platforms like Splunk.
• Leadership and Collaboration
  • Proven track record of delivering automation solutions that drive measurable client ROI.
  • Operational experience with direct client engagement, including solution design and delivery.
  • Agile leadership mindset with a collaborative and continuous-improvement approach.
• Additional Skills
  • Knowledge of AI concepts such as Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and Agentic AI is a plus.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.