Job Description

Job Location Rockwell, NC 28138 Position Type Full Time Education Level Not Specified

Mission of the Role (What you will be doing)

The Packaging Automation Specialist reports to the location/region President and provides technical expertise, consultative service, deep knowledge of the packaging process, and maintains a regular schedule of field sales calls with the sales team, to enable their location/region achieve their revenue and GP$ plan through a focus on equipment, parts and service. The Specialist works collaboratively with the sales team, customers and equipment manufacturers to develop best-in-class packaging automation solutions that support SupplyOne’s packaging program and promotes SupplyOne capabilities and services to facilitate profitable organic growth and lasting customer relationships.

Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements)

Essential Functions (Essential/secondary functions that support the primary responsibilities)

• Provide technical expertise and consultative support to sales reps and Food Packaging Specialists to achieve location/region packaging equipment revenue and GP$ goals

• Maintain a regular schedule of field sales calls with sales reps to identify, and respond to, equipment automation and redesign opportunities

• Prepare and respond to requests for proposals, and deliver technical presentations for specific customer requirements that explain new equipment, equipment upgrades, line layout, recommended modifications/retrofits, and/or equipment service and preventative maintenance services to customers and prospective customers

• Develop and maintain an up-to-date project opportunity pipeline

• Promote the sale of consumables and preventative maintenance agreements with every proposal

• Plan and modify equipment configurations to meet customer needs

• Arrange for demonstrations or trial installations of equipment

• Prepare service contracts and preventative maintenance agreements

• Approve all equipment quotes developed by sales reps for appropriateness and alignment with approved vendor list

• Organize and attend FATs for all automatic equipment sales, planning and implementing regular training in concert with OEMs

• Facilitate customer training for new equipment installations, upgrades and retrofits

• Implement strategies and tactics agreed to by the Packaging Automation Council, and collaborate with Region President to develop and implement region specific sales initiatives and plans

• Keep technical skill and product knowledge up to date through active participation in vendor training sessions

• Attend and participate in all sales team meetings to answer equipment and automation questions, provide training, and promote packaging automation solutions

• Maintain the demo room for customer visits and rep training

• Work with location service scheduler/dispatch to schedule and prioritize installations, repairs, and consumable trials

• Collect information and equipment data during customer calls to prepare the sales team for customer interactions

• Promote SupplyOne programs and services

• Monitor competition, economic indicators, and industry trends

• Collaborate sales, design, customer service, technical service and operations to clear obstacles and ensure a high level of service excellence to customers

Qualifications

Organizational Core Values (Behaviors and values that are essential to be successful in our environment)

• Customer service begins inside - We serve our colleagues with excellence so we can serve our customers with excellence.

• Get it right the first time - We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results.

• Philosophy of velocity - Our responsiveness and speed to market give us the competitive edge.

• Personalized Service - We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.

• Act like an owner - We are empowered to protect, cultivate and grow our business responsibly.

• We can’t stop learning - We know our stuff, embrace change and relish feedback.

Educational/Training Requirements/Experience (What your background should look like)

• High School diploma/GED

• 2+ years of experience in a manufacturing environment with knowledge of mechanical packaging processes

• Successful experience selling packaging automation equipment (preferred)

• Six Sigma certification and experience with LEAN Manufacturing principles and 5S is desirable

• Demonstrated ability to analyze manufacturing and distribution environments for packaging requirements

Minimum Skills, Knowledge & Ability Requirements

• Ability to build strong relationships, work with customers to solve problems, and influence decision making.

• Strong written and oral communication skills

• Strong time management, qualification and negotiation skills