Job Description

Digital Workforce Services is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge.

Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland.

Join our team, where your passion for building connections fuels our collective success.

Currently we are looking for:

Automation Engineer with UiPath, Blue Prism, or AI Agent Technologies

Your key responsibility will be the maintenance of customers' robotic environments, with a specific focus on process-level issues. In this role, you will respond to tickets registered in our ticketing system, ensure the smooth operation of customer processes, collaborate with other teams and departments, and participate in internal initiatives. You will play vital role in ensuring compliance with operational procedures, SLAs, and security requirements

We believe you are a great match if you are passionate about automation and have a strong troubleshooting mindset. As the role involves regular interaction with customers, you should have previous experience in customer service or a similar support role, along with a proactive approach to problem-solving.

We would like to hear from you if you:

• Have experience with at least one of the following areas (UiPath, Blue Prism, AI Agents). Additional experience in automation, other RPA technologies or AI-related solutions is a plus

• Have experience in a customer facing role, ideally with big corporate environments with multiple stakeholders

• Worked in an intercultural environment and have good understanding, that the communication is more than just sending a quick message.

• Are passionate about continuous improvement how can we offer the best support (some of our customers worked with since the beginning of our operations)

• Feel confident communicating verbally and in writing in both Finnish and English

What we offer:

💡 Competitive benefits package and caring company culture

💡 Hybrid and flexible working arrangements

💡 Opportunities for growth and professional development

💡 Exciting seminars, events, and courses to enhance your skills   

Please note we do not offer relocation nor sponsor work permit for this role.

Apply with your CV or link to LinkedIn (or another professional site) by the 15th of August. Please note that we will start interviews as soon as potential candidates are identified and may close the job post earlier.